COVID-19 Costs: Less than three weeks to claim


Community pharmacy contractors have less than three weeks left to claim for the extra costs they incurred due to the COVID-19 pandemic.

Under the deal reached between PSNC and HM Government, COVID-19 cost claims must be made between 5th July and 15th August 2021 using an agreed claim form provided by the NHS Business Services Authority (NHSBSA), and payments will be made on 1st October 2021.

NHSBSA webpage and claim form for COVID-19 costs

Contractors can claim for specific categories of COVID-19 related costs incurred between 1st March 2020 and 31st March 2021 for the delivery of NHS pharmaceutical services. The NHSBSA claim form asks contractors to set out their costs according to these categories and to indicate the evidence they have for them. The Department of Health and Social Care (DHSC) has not set out detailed evidence requirements so this will need careful thought, particularly as contractors will also need to provide documentation to evidence their claims should the NHSBSA ask to see it.

It is important that no contractor misses out on this opportunity, so please begin thinking about your COVID-19 costs and gathering evidence for them as soon as possible so you have adequate time to complete the claim form.

COVID-19 Cost Claims Workshop

To support contractors with their claims, PSNC will be holding a second COVID-19 Cost Claims Workshop for community pharmacy contractors on Monday 2nd August at 7.30pm.

During the online workshop PSNC’s CEO and Director of Pharmacy Funding will explain the deal reached with HM Government, describe the NHSBSA claiming process, and work through some examples.

Book your place on the webinar

Alternatively, PSNC’s first COVID-19 Cost Claims Workshop is available to watch on-demand (note, registration is required to access the recording).

Support from PSNC

PSNC has issued all of its planned guidance on the claims process (see below). We will continue to update our FAQs to reflect the common queries received, but we are not planning to publish any further substantive guidance – this is covered in the briefings listed below.

Further questions can be sent to

PSNC Briefing 016/21: Funding for COVID-19 related costs – summary and FAQs
Describing the arrangements agreed between PSNC and DHSC to reimburse community pharmacy contractors for the extra costs incurred due to the COVID-19 pandemic alongside answers to a number of questions about the process and the deal.

PSNC Briefing 020/21: COVID-19 Costs – Background and NHSBSA claim form overview
More in-depth information about the COVID-19 costs claiming process is now available in this briefing.

PSNC Briefing 021/21: COVID-19 Costs – Further guidance and claim-related FAQs
Further guidance on openings, change of ownership and permanent closures, and claim-related FAQs.


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