IT outage leads to Community Pharmacy Workforce Survey extension

The deadline for pharmacy owners to complete the 2026 Community Pharmacy Workforce Survey has been extended to 11.59pm on Monday 16th November 2026.

NHS England has granted an additional working day to complete this mandatory (terms of service) requirement due to a global Microsoft 365 outage.

Community Pharmacy England had raised concerns about the imminent Workforce Survey deadline and, as well as providing a deadline extension, NHS England has confirmed that:

• The Snap survey has not been affected by the outage and remains accessible by logging into the Manage Your Service (MYS) portal.
• In case of queries, the NHS Business Services Authority (NHSBSA) phone lines are unaffected:
  • MYS team: 0300 330 1368
  • Pharmacy support team: 0300 330 1295
  • General NHSBA switchboard: 0191 283 8924

Further information

Read more about the annual workforce survey

Read NHS England’s Frequently Asked Questions on the survey