CPCF services and Terms of Service – Important dates

Published on: 13th December 2023 | Updated on: 22nd February 2024

This page provides a list of important dates for the Community Pharmacy Contractual Framework (CPCF) which relate to national services including the:

  • COVID-19 Vaccination Service;
  • Discharge Medicines Service (DMS);
  • Flu Vaccination Service;
  • Hypertension Case-Finding Service;
  • Lateral Flow Device (LFD) Service;
  • New Medicine Service (NMS);
  • Pharmacy Contraception Service (PCS); and
  • Pharmacy First Service.

It also highlights important dates for Healthy Living Pharmacy (HLP) and Terms of Service (ToS) requirements, as well as dates when relevant news stories have been published which highlight resources for these services/requirements.

This page is a ‘live’ page and will be updated as and when announcements and dates are confirmed. Therefore, pharmacy owners are welcome to print out this page for reference; however, they should be alert to the fact that additional information may be added to the page and are encouraged to check back regularly to ensure they have all the latest dates/information. Pharmacy owners are also encouraged to sign up to our newsletters at cpe.org.uk/enews  so the latest information is delivered straight to their inbox.

February 2024

Date Information and suggested action
1st February 2024

Pharmacy First: Pharmacy owners who declared that they agree to the terms and scope of the three elements of the Pharmacy First service by 11.59pm on 31st December 2023 will be paid their £2,000 initial fixed payment.

Action: If you met the above deadline, check your Schedule of Payments to ensure you have received this payment.

2nd February 2024

COVID-19: NHS England contacted pharmacies currently providing theautumn/winter 2023/24 COVID-19 vaccination service to ask whether they would be willing to extend the duration of their current contract to provide the service until 31st August 2024.

Action: If you are currently providing the autumn/winter 2023/24 COVID-19 vaccination service, review the updated service specification to decide if you are willing to extend the duration of your current contract. Let your local commissioner know by 22nd February 2024, if you are able to continue to provide the service from 31st March 2024 to 31st August 2024.

6th February 2024, 1-2pm

Pharmacy First: Community Pharmacy England online drop-in session to assist pharmacy owners and their teams with any queries they may have on the service.

Action: If you have a query on the Pharmacy First service, consider joining the session. Alternatively, if you are not able to join the drop-in session, queries can also be emailed to the Services Team: services.team@cpe.org.uk.

7th February 2024

COVID-19: The Joint Committee on Vaccination and Immunisation (JCVI) published advice on a spring 2024 COVID-19 vaccination programme which the Government accepted.

Action: If you are currently providing the autumn/winter 2023/24 COVID-19 vaccination service and have contacted your local commissioner about extending your contract (as detailed above), read the JCVI advice so you are aware which patient groups will be eligible for the spring 2024 COVID-19 vaccination programme.


8th February 2024, 1-2pm

Pharmacy First: Community Pharmacy England published new FAQs and a resource on the service.

Action: Review the FAQs and new resource.

Pharmacy First: Community Pharmacy England online drop-in session to assist pharmacy owners and their teams with any queries they may have on the service.

Action: If you have a query on the Pharmacy First service, consider joining the session. Alternatively, if you are not able to join the drop-in session, queries can also be emailed to the Services Team: services.team@cpe.org.uk.

12th February 2024

ToS: Community Pharmacy England published new guidance to help pharmacy owners complete the latest Data Security and Protection Toolkit.

Action: Review the new guidance and plan when you are going to complete the toolkit and make the pharmacy’s information governance declaration (this must be completed by 30th June 2024).

18th February 2024

Pharmacy First: Community Pharmacy England published an update on Pharmacy First and new FAQs.

Action: Read the update and FAQs.

19th February 2024 Pharmacy First: NHS England ‘Think Pharmacy first’ campaign launched.
21st February 2024

Pharmacy First: Following the launch of NHS England’s ‘Think Pharmacy first’ campaign, NHS England campaign materials were published for pharmacy teams to use.

Action: Review the campaign materials to see if you want to use them in your pharmacy.

ToS: A news story was published to remind pharmacy owners of the need to update NHS Profile Manager to ensure that their pharmacy’s NHS website and Directory of Services (DoS) profile information is up to date. The news story also reminded pharmacy owners that is they are providing new services then they should update NHS Profile Manager to show that they are providing the service, as well as a reminder about Easter approaching and needing to ensure their opening hours are displayed correctly for this time period.

Action: Review NHS Profile Manager to ensure your pharmacy information is correct and update/validate your information.

22nd February 2024

COVID-19: Deadline for pharmacy owners currently providing the COVID-19 vaccination service to let their local commissioner know if they are able to continue to provide the service from 31st March 2024 to 31st August 2024 and are content for their contracts to be extended.

Action: If you are currently providing the COVID-19 vaccination service and have not let your local commissioner know that you are able to continue to provide the service from 31st March 2024 to 31st August 2024 and are content for your contract to be extended, do so by the end of the day.

11.59pm on 29th February 2024

PCS: Deadline for pharmacies providing the Tier 1 (ongoing management of oral contraception) to declare that they agree to the terms and scope of the expanded service via the NHSBSA MYS portal.

Any pharmacies providing the Tier 1 service who do not opt-in by 11.59pm on this date will be automatically deregistered from the service (and they will be informed of this by the NHSBSA) on 1st March 2024.

Action: If you are planning to continue to offer PCS and agree to the terms and scope of the expanded service, complete your declaration by the end of the day.

March 2024

Date Information and suggested action

1st March 2024
PCS: Pharmacy owners who were registered to provide PCS before 1st December 2023 who have not ‘opted-in’ on MYS to provide the expanded PCS and those that have declared that they wish to cease provision of PCS (if this occurred fewer than 30 days before 1st March 2024) will be de-registered from providing PCS (and will be notified of this).

Pharmacy First: Pharmacy owners who declared that they agree to the terms and scope of the three elements of the Pharmacy First service by 11.59pm on 30th January 2024 will be paid their £2,000 initial fixed payment.

Action: If you met the above deadline, check your Schedule of Payments to ensure you have received this payment.

31st March 2024

Flu: 2023/24 Flu Vaccination Service ends.

Action: At the end of the day remove any promotional materials for the Flu Vaccination Service (including any on your website) and ensure all staff are aware that the service has now finished for 2023/24.

HLP: Deadline for undertaking a community engagement exercise (at least one must be undertaken per financial year) on the promotion of healthy living, which involves:

  • Actively working in collaboration with other organisations to deliver pharmacy outreach and any locally commissioned services; and
  • Taking prevention and health promotion services beyond the pharmacy premises. Pharmacy outreach may be face to face and take services to people where they live or spend time or may be virtual events.
Hypertension Case-Finding Service: Deadline for pharmacy owners to have achieved their incentive fee threshold for 2023/24 (need to provide 20 ABPMs between 1st April 2023 and 31st March 2024 to achieve the incentive fee).

ToS: Deadline for verifying and, where necessary, updating the information contained in a pharmacy’s NHS website profile and their DoS profile for the 1st January to 31st March 2024 quarter of the financial year.

This is a mandatory requirement for all pharmacy owners.

Action: If you have not updated your NHS website profile and your DoS profile using NHS Profile Manager, complete this by the end of the day.

11.59pm on 31st March 2024

Pharmacy First: Deadline for pharmacy owners to have delivered a minimum of five Pharmacy First – clinical pathway consultations that cross the Gateway point.

If pharmacy owners have not delivered a minimum of five of these consultations by this date, they will have their £2,000 initial fixed payment recovered.

April 2024

Date Information and suggested action
1st April 2024 COVID-19: Spring 2024 COVID-19 vaccination service commences.
Pharmacy First: Deadline for having an otoscope to use within the acute otitis media (AOM) pathway and to start providing this pathway (this does not apply to distance selling pharmacies as they cannot provide this pathway).
Between 1st April and 30th June 2024

ToS: Pharmacy owners are required to verify and, where necessary, update the information contained in their NHS website profile and their DoS profile at least once each quarter of the financial year. The new quarter starts on 1st April and ends on 30th June 2024.

This is a mandatory requirement for all pharmacy owners.

Actions:

  • Register for NHS Profile Manager with your personal NHSmail address if you haven’t already.
  • Once registered, update your NHS Profile Manager pharmacy profile; for each profile check that the pharmacy’s opening times, contact information and services information are up to date or verify this information if it is correct (even if no changes have been made during the financial quarter, pharmacy owners must still verify this information using NHS Profile Manager as this creates a record which will act as evidence to NHS England that these actions have been undertaken).
As soon as reasonably practicable after the end of 2023/24

ToS: Pharmacy owners must send a copy of their annual complaints report to the local NHS contract management team as soon as reasonably practicable after the end of the year to which the report relates.

This is a mandatory requirement for all pharmacy owners. 

Action: Send the annual complaints report to the local NHS contract management team.

9th April 2024

COVID-19: Pharmacies that have extended their contracts to provide the COVID-19 Spring 2024 booster campaign until 31st August 2024 should get access to the National Booking System today.

Action: Pharmacy teams must load appointments so that invitations can start, allowing patients to book appointments from Monday 15th April 2024.

June 2024

Date Information and suggested action
30th June 2024

ToS: Final deadline to complete the Data Security and Protection Toolkit (DSPTK).

Action: If not completed, do so by the end of the day.

COVID-19: COVID-19 Spring 2024 booster campaign ends.

July 2024

Date Information and suggested action
Between 1st July and 30th September 2024

ToS: Pharmacy owners are required to verify and, where necessary, update the information contained in their NHS website profile and their DoS profile for the 1st July to 30th September 2024 quarter of the financial year.

This is a mandatory requirement for all pharmacy owners.

Actions:

  • Register for NHS Profile Manager with your personal NHSmail address if you haven’t already.
  • Once registered, update your NHS Profile Manager pharmacy profile; for each profile check that the pharmacy’s opening times, contact information and services information are up to date or verify this information if it is correct (even if no changes have been made during the financial quarter, pharmacy owners must still verify this information using NHS Profile Manager as this creates a record which will act as evidence to NHS England that these actions have been undertaken).

August 2024

Date Information and suggested action
31st August 2024 COVID-19: Spring 2024 COVID-19 vaccination service ends.

September 2024

Date Information and suggested action
30th September 2024

ToS: Deadline for meeting the requirement to ensure pharmacy owners have verified and, where necessary, updated the information contained in their NHS website profile and their DoS profile for the 1st July to 30th September 2024 quarter of the financial year.

This is a mandatory requirement for all pharmacy owners.

Action: If you have not updated your NHS website profile and your DoS profile using NHS Profile Manager, complete this by the end of the day.

October 2024

Date Information and suggested action
Between 1st October and 31st December 2024

ToS: Pharmacy owners are required to verify and, where necessary, update the information contained in their NHS website profile and their DoS profile at least once each quarter of the financial year. The new quarter starts on 1st October and ends on 31st December 2024. This is a mandatory requirement for all pharmacy owners.

Actions:

  • Register for NHS Profile Manager with your personal NHSmail address if you haven’t already; and
  • Once registered, update your NHS Profile Manager pharmacy profile; for each profile check that the pharmacy’s opening times, contact information and services information are up to date or verify this information if it is correct (even if no changes have been made during the financial quarter, pharmacy owners must still verify this information using NHS Profile Manager as this creates a record which will act as evidence to NHS England that these actions have been undertaken).

December 2024

Date Information and suggested action
31st December 2024

ToS: Deadline for meeting the requirement to ensure pharmacy owners have verified and, where necessary, updated the information contained in their NHS website profile and their DoS profile for the 1st October to 31st December 2024 quarter of the financial year.

This is a mandatory requirement for all pharmacy owners.

Action: If you have not updated your NHS website profile and your DoS profile using NHS Profile Manager, complete this by the end of the day.

Archived - Previous CPCF services and Terms of Service – Important dates

The important dates list started from 16th November 2023 as this is when the announcement was made that Community Pharmacy England had reached agreement with Government and the NHS on the launch of a new national Pharmacy First service as well as other changes to pharmacy funding and services.


November 2023

Date Information and suggested action 
16th November 2023

Announcement that Community Pharmacy England had reached agreement with Government and the NHS on the launch of a new national Pharmacy First service as well as other changes to pharmacy funding and services.

Action: Read the joint letter and associated Community Pharmacy England resources to understand what changes are being made.

22nd November 2023

Hypertension Case-Finding Service: Updated service specification was published; changes to the service came into force on 1st December 2023.

Action: If providing the service or if you want to participate in this service, read the updated service specification and updated Community Pharmacy England resources to understand what changes are being made and what actions you need to take.

PCS: Updated service specification and Patient Group Directions (PGDs) were published; changes to the service came into force on 1st December 2023.

Action: If providing the service or if you want to participate in this service, read the updated service specification, PGDs and updated Community Pharmacy England resources to understand what changes are being made and what actions you need to take.

27th November 2023

Pharmacy First: Service specification and clinical pathways were published.

Action: Read the service specification, clinical pathways and information on our Pharmacy First webpage to help you decide if you want to participate in this service.


29th November 2023

LFD service: Pharmacy owners who have signed-up to provide the LFD service, were reminded of the need to update NHS Profile Manager to indicate that they are providing the service.

Action: If offering the service, and not already done so, add the LFD service to your pharmacy profile on the NHS website using NHS Profile Manager.

Pharmacy First: A recorded version of the Community Pharmacy England Pharmacy First and the Recovery Plan agreement webinar was published.

Action: If you missed the live webinar, watch the recorded version of the webinar to hear a summary of the agreement, including how the deal was reached and its importance for the future of the sector.

30th November 2023

PCS: Deadline to sign-up for the Tier 1 (ongoing supply and management of oral contraception) service.

Pharmacy owners who did not sign up to provide the service by this date, will need to provide the full, expanded service (i.e. initiation and repeat supplies) from the time they decide to register for the service.

December 2023

Date Information and suggested action 
1st December 2023 CPCS: Pharmacy owners can no longer register to provide CPCS.

Hypertension Case-Finding Service: Suitably trained and competent pharmacy staff (pharmacists, pharmacy technicians and other non-registered members of the pharmacy team) can now provide the service. Previously it could only be provided by a pharmacist or pharmacy technician.

Action: When time allows, pharmacy owners who are currently providing the service or any planning to provide the service, will need to consider the role of different staff within the provision of the service, including how the pharmacist will be involved and how they will provide clinical supervision of the service.

NMS: NHS approved IT systems for recording NMS consultations and sharing data with NHSBSA are now live.

Action: No action is currently required; pharmacy owners can choose to use one of these systems or continue with their current system.

NMS: Voluntary submission of quarterly NMS data is stopped following the NHS approved IT systems for recording NMS consultations and sharing data with NHSBSA going live.
PCS: Service expanded to allow pharmacists to initiate oral contraception, as well as continue to provide ongoing management of oral contraception that was initiated in primary care or a sexual health clinic (or equivalent).

PCS: ‘Opt-in’ or ‘opt-out’ declaration window opened on the NHSBSA Manage Your Service (MYS) portal.

All pharmacy owners registered to provide PCS before 1st December 2023

Action: Between 1st December 2023 and 11:59pm on 29th February 2024, pharmacy owners who:

  • Are ready to provide initiation as part of the expanded PCS need to ‘opt-in’ by completing their MYS declaration to declare that they agree to the terms and scope of the expanded service;
  • Require more time to get ready for the expanded service can continue to solely provide ongoing oral contraception up until 29th February 2024; or
  • No longer want to provide PCS or do not want to provide the expanded PCS need to ‘opt-out’ by completing their MYS declaration to confirm they want to de-register from the service.

Pharmacy owners ‘opting out’ of the service must provide 30 days’ notice and continue to provide the service for that period or up to 29th February 2024 if less than 30 days’ notice is given.

Pharmacy First: Draft PGDs and protocol were published.

Action: Read the PGDs and protocol and information on our Pharmacy First webpage to help you decide if you want to participate in this service.

Pharmacy First: MYS portal opened to allow pharmacy owners to declare that they agree to the terms and scope of the three elements of the Pharmacy First service and therefore claim the initial fixed payment of £2,000.

Action: Pharmacy owners who have decided that they want to offer the service should declare that they agree to the terms and scope of the three elements of the Pharmacy First service (NHS Referrals for Minor Illness, Urgent Medicine Supply and the Clinical Pathway Consultations) on the NHSBSA MYS portal.

The deadline for making this declaration is 11.59pm on 30th January 2024; however pharmacy owners who register by 11.59pm on 31st December 2023 will receive the payment on 1st February 2024 (those who register after this date but by 11.59pm on 30th January 2024, will receive the payment on 1st March 2024 instead).

5th December 2023, 7-8.30pm

PCS: Community Pharmacy England webinar was held which aimed to help pharmacy teams who are already providing the service to expand their offering to include initiating contraception.

Action: If you are providing the PCS watch the recorded webinar if you did not join the live webinar.

7th December 2023

PCS: A new service finder, on the NHS website, was made available which lets members of the public and healthcare professionals search for a pharmacy that offers the contraceptive pill without a prescription as part of the PCS.

Action: If you are providing PCS, and have not already done so, add the PCS to your pharmacy profile on the NHS website using NHS Profile Manager.

Pharmacy First: A pharmacy owner checklist and a pharmacist checklist, as well as an initial briefing for pharmacy teams were published on the Community Pharmacy England website to assist pharmacy owners and their teams to start to prepare for the service.

Action: If you are intending to provide the service, view the new resources and share these with members of your team so you can all start to prepare for the service.

13th December 2023

LFD service: Announcement that the NHSBSA Provider Assurance Team will soon start to undertake provider assurance work with pharmacy owners providing the LFD service.

Action: If you are providing the LFD service, read the news story so you are aware of the process that the NHSBSA will follow.

13th December 2023, 7-8.30pm

Pharmacy First: Community Pharmacy England webinar which intends to provide the initial launch information for the Pharmacy First service, outlining the core details and how the service will work.

Action: If you are planning on providing the Pharmacy First service watch the recorded webinar if you did not join the live webinar.

14th December 2023

COVID-19 vacs: Last day for national booking service (NBS) booked appointments for COVID-19 and NHS flu vaccinations.

Action: Pharmacy owners should not post NBS clinics after this date as it will be closed to bookings on 15th December 2023. The system will remain open for cancellations only on this day.

17th December 2023

ToS: Deadline to complete the full CPAF questionnaire if requested to do so (pharmacies may have been selected for the full CPAF questionnaire if, for example, they did not complete the screening questions or if there were concerns about the pharmacy relating to patient safety).

Action: If you have been requested to complete the full CPAF questionnaire and have not done so, do this by the end of the day.

ToS: Deadline to complete the 2023 Workforce survey.

This is a mandatory requirement for all pharmacy owners.

Action: If you have not completed the 2023 Workforce survey, complete this by the end of the day.

18th December 2023

Pharmacy First: Reminder published about the NHS England funded clinical examination training plus otoscope training webinar for community pharmacists.

Action: Read about the clinical examination training to see if this is suitable for you or any of your team and book to attend the otoscope webinar.

19th December 2023

Pharmacy First: Final PGDs and protocol were published.

Action: Read the PGDs and protocol and information on our Pharmacy First webpage to help you decide if you want to participate in this service.

31st December 2023

ToS: Deadline for verifying and, where necessary, updating the information contained in a pharmacy’s NHS website profile and their DoS profile for the 1st October to 31st December 2023 quarter of the financial year.

This is a mandatory requirement for all pharmacy owners.

Action: If you have not updated your NHS website profile and your DoS profile using NHS Profile Manager, complete this by the end of the day.

11.59pm on 31st December 2023

Pharmacy First: Deadline for pharmacy owners to declare that they agree to the terms and scope of the three elements of the Pharmacy First service and therefore claim the £2,000 initial fixed payment, if they want to receive the payment on 1st February 2024.

Action: If you are intending to provide the service, and want to receive the payment on 1st February 2024, complete the declaration by the end of the day.

January 2024

Date Information and suggested action
Between 1st January and 31st March 2024

ToS: Pharmacy owners are required to verify and, where necessary, update the information contained in their NHS website profile and their DoS profile at least once each quarter of the financial year. The new quarter starts on 1st January and ends on 31st March 2024.

This is a mandatory requirement for all pharmacy owners.

Actions:

  • Register for NHS Profile Manager with your personal NHSmail address if you haven’t already; and
  • Once registered, update your NHS Profile Manager pharmacy profile; for each profile check that the pharmacy’s opening times, contact information and services information are up to date or verify this information if it is correct (even if no changes have been made during the financial quarter, pharmacy owners must still verify this information using NHS Profile Manager as this creates a record which will act as evidence to NHS England that these actions have been undertaken).
1st January 2024 CPCS: Fee increases from £14 to £15. 
3rd January 2024, 7-8.30pm

Hypertension Case-Finding Service: Community Pharmacy England webinar aimed at helping pharmacy teams who are already providing the service to review the way they provide it, including making greater use of the whole pharmacy team within its provision.

Action: If you are providing the service watch the recorded webinar if you did not join the live webinar.

10th January 2024, 7-8.30pm

PCS: Community Pharmacy England webinar aimed at helping pharmacy teams who have not yet started to provide the service to get ready to offer it to their patients.

 

Action: If you are not currently providing this service but are interested in doing so, watch the recorded webinar if you did not join the live webinar.

15th January 2024, 7-8.30pm

Pharmacy First: Community Pharmacy England webinar which will focus on how to get ready to launch the service, building on the content of the December webinar and providing further practical information.

Bookings are now full

Action: If you are intending to provide the service watch the recorded webinar if you did not join the live webianr.

18th January 2024, 6-7.30pm

Pharmacy First: NHS England funded webinar by Cliniskills on otoscope training.

Action: If you are intending to provide the Pharmacy First service, and require training on using an otoscope, book to attend the webinar.

22nd January 2023

Pharmacy First: Community Pharmacy England resources are published to promote the service.

Action: Review the resources and decide if you will use these to promote the service when it goes live on 31st Janaury 2023.

Pharmacy First: Community Pharmacy England drop-in sessions announced and additional resources published.

Action: Consider joining an online drop-in session if you have a query on the service and review the additional resources published to see if you want to use these to support you to deliver the service.

29th January 2024, 1-2pm

Pharmacy First: Community Pharmacy England online drop-in session to assist pharmacy owners and their teams with any queries they may have on the service.

Action: If you have a query on the Pharmacy First service, consider joining the session. Alternatively, if you are not able to join the drop-in session, queries can also be emailed to the Services Team: services.team@cpe.org.uk.

30th January 2024 CPCS: CPCS finishes.
30th January 2024, 1-2pm

Pharmacy First: Community Pharmacy England online drop-in session to assist pharmacy owners and their teams with any queries they may have on the service.

Action: If you have a query on the Pharmacy First service, consider joining the session. Alternatively, if you are not able to join the drop-in session, queries can also be emailed to the Services Team: services.team@cpe.org.uk.

11.59pm on 30th January 2024

Pharmacy First: Deadline for pharmacy owners to declare that they agree to the terms and scope of the three elements of the Pharmacy First service and therefore claim the £2,000 initial fixed payment; this will be paid on 1st March 2024.

Pharmacy owners can still declare that they agree to the terms and scope of the three elements of the Pharmacy First Service after this date, but they will not be entitled to the £2,000 initial fixed payment.

Action: If you are intending to provide the service, and have not yet completed the declaration, complete this by the end of the day.

31st January 2024 Pharmacy First: Pharmacy First service commences and pharmacy owners who have declared that they agree to the terms and scope of the three elements of the Pharmacy First Service on the MYS portal can start providing the service.
Pharmacy First: Pharmacy owners who have not declared that they agree to the terms and scope of the three elements of the Pharmacy First service and those that have declared that they wish to cease provision of CPCS (if this occurred fewer than 30 days before 1st February 2024) will be de-registered from providing CPCS (and will be notified of this).

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