Briefing 005/26: What pharmacy owners told us in February 2026

As part of Community Pharmacy England’s commitment to working more closely with pharmacy owners – listening to them better, as well as engaging more regularly via events and other channels – we sought input from the sector ahead of the February 2026 Committee Meeting.

Between 12th December 2025 and 22nd January 2026, the latest sector opinion poll gathered views from pharmacy owners to help inform Committee discussions. The poll sought to further quantify the extent to which pharmacy teams encounter abuse from patients and the public and included the regular financial and operational pressures tracker.

Some of the findings were used to raise awareness of a key issue for pharmacy: Racist, hostile, verbal and physical abuse of pharmacy teams now a regular occurrence.

Thanks to all those who took the time to complete the survey. This briefing summarises the results you shared.

Briefing 005/26: What pharmacy owners told us in February 2026

For more information on this topic please email comms.team@cpe.org.uk