Changing Supplementary Opening Hours

Published on: 6th June 2024 | Updated on: 6th June 2024

Pharmacy owners who want to change their supplementary opening hours are required by their terms of service to notify the relevant ICB. If a pharmacy owner wants to:

  • increase supplementary opening hours at the pharmacy, notification of the change must be given to the ICB in advance of the increase but there is no notice period.
  • decrease supplementary opening hours at the pharmacy, at least five weeks’ notice must be given to NHS England prior to implementing the change.

Pharmacy owners are encouraged to give the ICB as much notice of changes as they can of any changes to supplementary opening hours.

There is a template notification form for notifying ICBs (see Chapter 36, Annex 9 – Notification of changes to supplementary opening hours) and the relevant ICB email address on the pharmacy contract teams’ web page.

Pharmacy owners have the right to change supplementary opening hours so long as the required notice/notification is given. This is not an application process and there is no requirement for an ICB to approve or grant changes to supplementary opening hours.

Using the NHS Profile Manager tool, pharmacy owners will need to update their opening hours in their NHS website profile and their Directory of Services (DoS) profile, to reflect their changed opening hours.

For more information on this topic please email