COVID-19 Costs: Webinar now on-demand

PSNC’s first COVID-19 Cost Claims Workshop for community pharmacy contractors is now available to watch on-demand.

Feedback on C-19 Cost Claims Workshop

“Helpful and set out what we need to do and provided clarity.”

“I think this gave a good insight into how and what claims can be made.”

“Great tips… the Webinar was very well run with a good mix of presentation and questions.”

Over 780 contractors watched last night’s online event about claiming for the extra costs they incurred due to the COVID-19 pandemic. 92% of attendees found it useful, with almost 90% saying they would recommend it to others.

Contractors have until 15th August 2021 to claim for their pandemic-related costs using an agreed claim form provided by the NHS Business Services Authority (NHSBSA). PSNC is working to get as much information about the claims process out to as many contractors as possible, including via webinars.

During yesterday’s online workshop PSNC’s CEO and Director of Pharmacy Funding explained the deal reached with HM Government, described the NHSBSA claiming process, and worked through some examples.

Click here to view an on-demand version of the webinar*

*Please note, to watch the recording, you will need to register (or input the email address you registered with previously).

For those who want the chance to ask questions or prefer to watch live, PSNC will be holding a second COVID-19 Cost Claims Workshops on Monday 2nd August at 7.30pm.

Book your place for the live workshop

PSNC guidance

Ultimately contractors are responsible for their claims so PSNC cannot tell you exactly how to fill in the NHSBSA form, but careful consideration should be given to your submission. It is important that no contractor misses out on this opportunity, so please begin thinking about your COVID-19 costs and gathering evidence for them as soon as possible so you have adequate time to complete the claim form.

PSNC has now issued all of its planned guidance on the claims process (see below). We will continue to update our FAQs to reflect the common queries received, but we are not planning to publish any substantive guidance – this is covered in the briefing as listed below.

Further questions can be sent to

PSNC Briefing 016/21: Funding for COVID-19 related costs – summary and FAQs
Briefing describing the arrangements agreed between PSNC and DHSC to reimburse community pharmacy contractors for the extra costs incurred due to the COVID-19 pandemic alongside answers to a number of questions about the process and the deal.

PSNC Briefing 020/21: COVID-19 Costs – Background and NHSBSA claim form overview
More in-depth information about the COVID-19 costs claiming process is now available in this briefing.

PSNC Briefing 021/21: COVID-19 Costs – Further guidance and claim-related FAQs
Further guidance on openings, change of ownership and permanent closures, and claim-related FAQs.

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