Funding & Reimbursement Shorts: Referred back items
As part of our Funding & Reimbursement Shorts series, Community Pharmacy England’s in-house Drug Tariff and funding experts have created a new video on referred back (or unpaid) items.
With referred back items, pharmacy owners risk having their payments tied up until the required endorsement information is submitted to the NHS Business Services Authority (NHSBSA). Therefore, it is important that pharmacy teams understand the financial impact of referred backs and what they can do to avoid or reduce the risk of receiving these from the NHSBSA.
In this video, Sarah Welbourne, our Dispensing and Supply Team Officer and Alisha Khatri, our Dispensing and Supply Team Pharmacist, talk through referred back items to explain:
- What referred back items are, and the most common reasons for unpaid items
- The financial impact of unpaid items on the community pharmacy sector
- How pharmacy owners receive unpaid items, including a worked example of how to submit a referred back item
- The importance of correctly endorsing prescription items, depending on the type of item prescribed
- Useful tips to avoid receiving referred back items
- How to monitor referred back items
Watch the referred back item video here:
Funding & Reimbursement Shorts
Community Pharmacy England’s series of Funding & Reimbursement Shorts aim to provide pharmacy owners and their teams with more information on common funding and reimbursement topics, enhancing understanding of specific topics and addressing common queries. In the videos, our in-house Drug Tariff and funding experts will offer practical advice on topics such as:
- Paper prescription sorting and submission process
- End of month submission process
- Handling prescriptions with supplementary product information
- Price concessions
- Dispensing claiming SSPs
- ‘FS’ endorsed prescriptions
- Original pack dispensing
The videos are supplemented by factsheets and briefings produced by the Dispensing and Supply team, including the overarching ‘Top tips to maximise dispensing income’ factsheet, which links to a wealth of resources and serves as a handy written checklist for the wider pharmacy team.
Later videos will cover topics such as referred back and disallowed items and EPS claiming. We would also welcome your suggestions for other future topics – please email ds.team@cpe.org.uk with any suggestions.
