Queen’s Funeral Bank Holiday: Updating pharmacy opening hours on NHS Profile Manager

As a further update to our article about Monday 19th September being declared a Bank Holiday at short notice, NHS England has confirmed that all community pharmacies’ Directory of Service (DoS) and NHS website entries will automatically be set to show all pharmacies as closed on this date. Advice on the action required is provided below.

It is important that your profile is correct to ensure NHS staff, patients and the public can access accurate information about your contact information, opening times and services. This ensures, for example, that patients are only referred to the pharmacy through the Community Pharmacy Consultation Service (CPCS) when it is open.

PSNC, NHS Digital and the NHS England pharmacy team have jointly supported this bulk update measure to ease the process for pharmacy contractors, and for improved accuracy within the DoS and NHS website systems.

If your pharmacy will be open on Monday 19th September

If your pharmacy is due to be open during the upcoming bank holiday, you will need to update the NHS Profile Manager to indicate the hours that the pharmacy will be open. Otherwise your pharmacy will show as ‘Closed’ on Monday 19th September.

You are encouraged to take action as soon as practicable and doing so before the end of Thursday 15th September is recommended in case of a registration, login or technical issue.

If your pharmacy will closed be on Monday 19th September

The pharmacy’s DoS and NHS Website entries will automatically be changed to show the pharmacy is due to be closed. You do not need to do this yourself.

If you had already used the NHS Profile Manager or the DoS to show that your pharmacy will be closed on 19th September, you do not need to do it again. The entry showing you are closed for the day will remain.

Further steps

Use NHS Profile Manager

Read PSNC’s NHS Profile Manager webpage – includes FAQs

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