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Post-payment verification process for community pharmacy services and activity

In Autumn 2017, the NHS Business Services Authority (NHSBSA) started undertaking post-payment verification (PPV) of payments to community pharmacy owners for the provision of Advanced services. The initial focus was on the Medicines Use Review (MUR) service, in early 2018, it [...]

Published on: 25th September 2017 | Updated on: 4th September 2024

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Summary Care Record (SCR)

The NHS Summary Care Record (SCR) is an electronic summary of key clinical information (including medicines, allergies and adverse reactions) about a patient, sourced from the GP record. It is used by authorised healthcare professionals to support their care and [...]

Published on: 10th May 2016 | Updated on: 2nd May 2024

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Flu Vaccination – FAQs

This page contains the answers to Frequently Asked Questions (FAQs) on the Flu Vaccination Service. Click on a heading below for more information. Return to the flu vaccination hub page

Published on: 23rd July 2015 | Updated on: 20th September 2024

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Flu Vaccination Service

Community pharmacy has been providing flu vaccinations under a nationally commissioned service since September 2015. Each year from the autumn through to March, the NHS runs a seasonal flu vaccination campaign aiming to vaccinate all patients who are at risk [...]

Published on: 22nd July 2015 | Updated on: 17th September 2024

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Managing patient expectations (EPS)

  Top tip Summary Advice Managing patient expectations Work with local GPs, and develop an SOP to ensure patients have realistic expectations and proper understanding Time needed to prepare prescriptions: For example patients should be aware that afer leaving the [...]

Published on: 16th July 2015 | Updated on: 15th March 2022

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EPS and Controlled Drugs

National roll-out for EPS CDs took place for three GP practice systems: Vision / EMIS / SystmOne. EPS CDs is also being rolled out for some urgent care prescribers subject to the prescribing system supplier. Read Community Pharmacy England’s EPS CDs FAQs factsheet  [...]

Published on: 16th July 2015 | Updated on: 28th March 2022

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Summary of funding changes

Click on a year below to reveal more information.

Published on: 12th September 2014 | Updated on: 29th July 2024

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Tokens (EPS)

Paper copies that are printed to accompany electronic (EPS) prescriptions are known as ‘tokens’. The barcode on the tokens can be scanned to retrieve the electronic prescription from the central NHS Spine. Community Pharmacy England’s factsheet: Summary of EPS-related forms [...]

Published on: 12th August 2014 | Updated on: 7th March 2023

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Using your Schedule of Payment to monitor performance

Download our Factsheet: Using Your Schedule of Payments to Monitor Performance Community Pharmacy England encourages contractors to conduct their own internal audits by checking their FP34 Schedule of Payment as soon as possible after receipt to identify unusual trends/ potential [...]

Published on: 3rd March 2014 | Updated on: 8th July 2022

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Price concession archive

The following list is an archive of price concessions granted. Price concession archive spreadsheet 

Published on: 1st August 2013 | Updated on: 4th September 2024

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Data security, IG and Toolkit FAQs

This webpage sets out detailed data security FAQs set out below. See also: A summary Data security one-page factsheet summarised the most common FAQs. Specific requirement queries     Return to the Pharmacy IT hub; Data security and information governance; [...]

Published on: 23rd July 2013 | Updated on: 25th March 2022

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Data security templates and resources

Community Pharmacy England with others prepared data security and data security (IG) templates that may assist pharmacy contractors with their completion of the Data and Security Protection Toolkit (DSPTK). Community Pharmacy England continues to revise these as needed. The GDPR [...]

Published on: 23rd July 2013 | Updated on: 16th August 2022

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Prescription switching

Download our factsheet: Prescription Switching. During the pricing of prescriptions, if the NHS Business Services Authority (NHSBSA) does not agree with the charge group (i.e. paid or exempt) in which a prescription has been submitted, the prescription will be ‘switched’. [...]

Published on: 23rd July 2013 | Updated on: 16th May 2024

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Prescription Rechecks

Pharmacy contractors concerned about prescription pricing errors may request the NHS Business Services Authority (NHSBSA) to carry out a recheck of prescription(s) (or entire monthly prescription bundles) if it is believed that they have been priced incorrectly. This factsheet explains [...]

Published on: 19th July 2013 | Updated on: 1st April 2022

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PSNC prescription pricing audits

Community Pharmacy England’s Pricing Audit Centre The Pricing Audit Centre (PAC) team conducts independent checks to verify the accuracy of the pricing of prescriptions by the NHS Business Services Authority (NHSBSA). They also complete the monthly audit of the Margin [...]

Published on: 19th July 2013 | Updated on: 1st April 2022