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NHS complaints procedure

Please note, this page is intended for community pharmacy owners. If you are a patient or member of the public who wishes to raise an issue about a pharmacy, the first step is to speak to a member of the pharmacy [...]

Published on: 23rd July 2013 | Updated on: 29th August 2023

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Practice leaflet requirements

The clinical governance requirements for pharmacies, set out in paragraph 28(2)(a)(i) of Schedule 4, Part 4, of the National Health Service (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013, a requirement that the pharmacy contractor (P) “…produces in an approved manner, [...]

Published on: 23rd July 2013 | Updated on: 3rd August 2023

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Data security and information governance

Data security and information governance covers many topics related to the protection of data, systems, and networks. NHS Data Security and Protection Toolkit NHS services providers, including community pharmacy contractors, must give assurances to the NHS each year on their [...]

Published on: 22nd July 2013 | Updated on: 20th October 2023

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NHSmail

NHSmail is an NHS funded and managed secure email service which is approved for use for exchanging patient data between health professionals. The service is available over either the Health and Social Care Network or the open internet. It can [...]

Published on: 19th July 2013 | Updated on: 4th March 2024

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Electronic health records

This section of the website summarises information and current policy on electronic health records (EHRs). Policy (EHR) Community pharmacies and patients are being provided with an increased ability to use EHRs where appropriate consent is arranged. EHR list Many record-sharing [...]

Published on: 16th July 2013 | Updated on: 4th March 2023

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Nomination of patients (EPS)

Nomination is a process that was introduced in Release 2 of EPS. It gives patients the option to choose, or ‘nominate’, a preferred dispensing contractor(s) to which their prescriptions can be sent electronically using EPS. See also: Nomination Core Principles [...]

Published on: 16th July 2013 | Updated on: 18th October 2023

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Repeat Dispensing and eRD

At least two thirds of all prescriptions generated in primary care are for patients needing repeat supplies of regular medicines and since 2005, Repeat Dispensing has been an Essential Service within the Community Pharmacy Contractual Framework (CPCF). Patients using the [...]

Published on: 10th July 2013 | Updated on: 17th April 2024

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Dispensing Controlled Drugs

This page contains detailed information on dispensing Controlled Drugs (CDs), including regulations, instalment dispensing, methadone dispensing and reimbursement arrangements. This section contains information including regulations for Controlled Drugs (CDs), prescription validity, length of treatment, owings and private prescriptions for Schedule [...]

Published on: 5th July 2013 | Updated on: 18th April 2024