Regs reminder #2: Updating NHS website profiles

Published on: 9th May 2024 | Updated on: 9th May 2024

This page is part of a series of reminders.

On 20th October 2020  NHS regulations were laid to introduce changes to the Terms of Service for pharmacy owners. Community Pharmacy England issued a series of 14 Regs explainer articles in November 2020 to help pharmacy owners and their teams to understand the new requirements.

Whilst deadlines for compliance with the changes have now passed, community pharmacy owners are advised to review our reminders in preparation for completing the Community Pharmacy Assurance Framework (CPAF) survey, which will include questions on aspects of the Terms of Service.


What is required?

Pharmacy owners must ensure that there is a comprehensive and accurate profile for their pharmacy on the NHS website (www.nhs.uk). Pharmacy owners must also ensure they verify and, where necessary, update the information contained in the profile at least once each quarter of the financial year.

Even if no changes have been made during the current financial quarter, pharmacy owners must still verify all elements of their NHS website profile. This creates a record which acts as evidence to NHS England that these actions have been undertaken.

The following information forms part of a pharmacy’s NHS website profile:

  • Organisation name;
  • Address;
  • Opening hours (the usual opening hours and those for Bank Holidays, Christmas Day, Good Friday and Easter Sunday) – these must also be updated when the pharmacy’s opening hours change, either temporarily or permanently;
  • The facilities the pharmacy provides;
  • The services the pharmacy provides;
  • Telephone number; and
  • Website URL.

Where can I get more support on this?

Further information on the NHS website, including how to gain access to update pharmacy profiles, can be found on Community Pharmacy England’s NHS website page.

For more information on this topic please email comms.team@cpe.org.uk

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