Services Database Medicines Management Service (East Riding of Yorkshire Area)

The pharmacy will be contacted by an authorised person for professional discussions about the appropriate level or kind of support, if any, required by the person to help them take their medicines as intended. If support is necessary, the authorised person and Pharmacy will agree with the person the appropriate level or kind of support. The pharmacy may provide advice, support and assistance to the person, family member or informal carer with a view to improving the patient’s knowledge and use of their drugs and their compliance, or may need to refer to their GP for further referral to other health and social care professionals where appropriate. The pharmacy will provide the support as described within the Open Action Plan contained within the Patient file set up by the authorised person.

The pharmacy reviews its standard operating procedures and the referral pathways for the service on an annual basis.
The pharmacy can demonstrate that pharmacists and staff involved in the provision of the service have undertaken CPD relevant to this service.
The pharmacy participates in an annual audit of service provision and referral pathways, by the CCG in liaison with the LPC.
The pharmacy co-operates with any locally agreed CCG-led assessment of service user experience.
The pharmacy contractor will ensure that pharmacists and staff involved in the provision of the service have relevant knowledge and are appropriately trained in the operation of the
service. This will be facilitated by the provision of local training by the CCG.
The pharmacist should be trained to deliver, monitor and review medicine management support systems effectively.
The pharmacy contractor should ensure that the staff who currently (or may in the future) complete claim forms to be fully aware of the necessity to follow the correct procedures
with regards to patient data protection.