PSNC Briefing 022/18: Building a business case for a Minor Ailment Service (April 2018)

Published on: 12th April 2018 | Updated on: 10th June 2022

PLEASE NOTE: This legacy briefing has been migrated across from our previous website

As part of PSNC’s work to support LPCs to get local services commissioned and to ensure services are costed correctly, PSNC is developing template toolkits for a range of locally commissioned services, the first of which is for Minor Ailment Services. The toolkit contains a number of resources to assist with the commissioning of a service, for example, a costing toolkit; a business case; service specification; implementation plan; and resources to notify local GP practices about the commissioning of a new service.

This exemplar business case has been produced jointly by PSNC and Pinnacle Health Partnership, using evidence from peer reviewed articles and the most recent PharmOutcomes data. Pinnacle Health Partnership has undertaken this work as part of their commitment as a social enterprise to encourage commissioning of community pharmacy services. The business case has also been reviewed by members of the Commissioning Toolkit Programme working group. Further information on the Commissioning Toolkit Programme can be found at:

The business case is a free resource that LPCs can choose to use and personalise to meet their local needs if they wish and is intended to assist in making their negotiations more efficient.

PSNC Briefing 022/18: Building a business case for a Minor Ailment Service


For more information on this topic please email