Prescription item report (PIR) and Information Services Portal (ISP)

The PIR is an itemised list of what the NHSBSA has reimbursed to you as a pharmacy owner for your dispensing and some of your service activities. The PIR includes the information such as:

• Drug – SNOMED code + Description/Pack
• Quantity paid;
• Endorsements applied (e.g. BB, OOP);
• Fees paid (item related) and patient charges; and
• Prescriber and Patient ID (partially-redacted NHS number).
• Service type (for non-prescription supplies)
• Unique claim serial number – for prescriptions, this is the column heading for the Dispensed Item ID provided by your EPS IT supplier as part of your EPS claim messages sent to NHSBSA.

Services currently covered include Pharmacy First Clinical Pathways, the Hypertension Case-Finding service (including ABPM), and the Pharmacy Contraception Service. Flu and Covid vaccinations are being added from the September 2025 dispensing month, with the new Emergency Contraception due to be added once this service has been implemented. Further services will be added in due course.

Community Pharmacy England has fed back to the NHSBSA that the PIR information should continue to be developed by NHSBSA so that the data is presented within a more usable format. For example, the use of additional EPS identifiers within it, such as the EPS token reference number, allows pharmacy owners and their systems to audit any unexpected discrepancies more easily.

All pharmacy owners can sign up to download these reports, in case you need to refer back to them for reconciliation purposes.

Tip: Only a 12-month history of your reports can be maintained on the server; therefore, it’s recommended that all pharmacy owners ensure they are signed up to the ISP to download reports every month as part of their month-end processes.

Some specialist IT suppliers may also be able to use these PIR spreadsheet files to assist with more advanced reconciliation. If more pharmacy owners utilise their PIRs, this may lead to greater innovation among those IT suppliers that can support their analysis.

If your EPS IT supplier does not have this functionality but can provide you with your Dispensed Item UUID for prescriptions (i.e. as a CSV or Excel download), you should be able to use Microsoft Excel to match expected claims with the paid prescription claims shown in the PIR report.

The steps are set out within our Step-by-step guide to getting PIRs or within the steps below:

1. Register to access PIRs

1. To register, complete the Word document registration form called “Payment information registration form (for authorised users)” downloadable from NHSBSA’s ‘Payment Information’ webpage to: cpspricinginformation@nhsbsa.nhs.uk
2. We recommend sending from your NHSmail account, although NHSmail may not be required.

1. Logging in and using the ISP for PIRs, etc

After registration, you may log in at the Information Services Portal (ISP). Further steps:

1. Request access to: PIRs, referred backs and the disallowed item report.
2. Download PIRs and save them digitally. Note: The PIR assists you if you have a query later about how a prescription was processed.
3. After setting up NHSBSA’s ISP, the PIR guidance can further assist you (see section immediately below).

NHSBSA provide ISP guidance and resources such as:

• System requirements, user guides & FAQs
• System requirements
• Overview and getting started
• ISP FAQs

ISP enables the download of e-Schedules, which facilitate easier analysis by you. Read more at: Schedules of Payment & e-schedules