Services Case Studies Hub

Published on: 1st June 2017 | Updated on: 26th April 2024

The services case studies hub contains links to articles and news stories published by Community Pharmacy England and other organisations that showcase community pharmacy services and Healthy Living Pharmacies (HLPs). This hub can be used when looking for service inspiration and opportunities, or to support the commissioning of community pharmacy services.

Community Pharmacy England collates information on locally commissioned services in England; details can be found in the Community Pharmacy England Services Database (LPC members can log-in to view further information about each of the services).

This page is a ‘work in progress’ and new case studies will continue to be added. If you are aware of a case study showcasing a community pharmacy service or a Healthy Living Pharmacy that is not included, please email so this can be added to the hub.

Click on a heading below and then click on the relevant link to read a case study. 

Blood-borne virus screening - please also see Sexually transmitted infections

P3 – LloydsPharmacy gets behind cancer diagnosis project (December 2017)

Community Pharmacy England – Doncaster’s lung health service pilot showcases pharmacy’s cancer pathway potential (June 2017)

Cancer Research UK – Pharmacy training for early diagnosis of cancer (Updated June 2017)

Cancer Research UK – A Lung Health Service – Doncaster pharmacy direct referral for chest x-ray (June 2017)

The Pharmacist – Case study: How Doncaster pharmacies increased lung cancer referral (February 2017)

Cancer Research UK – The power of Talk Cancer training (May 2016)

Cancer Research UK – Pharmacy Training for Early Diagnosis of Cancer (October 2015) – this document contains five case studies:

  1. Early diagnosis of bowel and lung cancer through community pharmacy in Cumbria (page 9)
  2. Community pharmacy direct access to chest X-ray in Doncaster (page 9)
  3. Promoting cancer awareness and early detection within community pharmacies in Essex (page 10)
  4. Community pharmacy suspected lung cancer referral scheme, South West London (page 10)
  5. Cancer Awareness Campaign within Islington Community Pharmacy (page 11)

Cardiovascular (including the Hypertension case-finding service)

Service case study: Optical referral for Hypertension Case-Finding Service pilot (April 2024)

Service case study: Proactive detection of HVD in community pharmacy (January 2024)

Service case study: Identification of undiagnosed hypertension (December 2023)

NHSE&I – Rohpharm Pharmacy
As part of NHS England and NHS Improvement’s (NHSE&I) activity to support the International Society for Hypertension’s May Measurement Month campaign, which raises awareness of the risks of high blood pressure, they have published a case study on Rohpharm Pharmacy in Newham, East London who are providing the Hypertension case-finding service.

Service case study: AF pilot targets patients in deprived areas (January 2020)

Independent community pharmacist – NEL pharmacies chosen for AF-funded scheme (March 2019)

Public Health England – Blood pressure testing outside of general practice (February 2019)

The Company Chemists’ Association – Community pharmacies can do more to detect high blood pressure if they are better commissioned to provide such checks, audit suggests (February 2019)

AF Association – Healthcare Pioneers 2019 (November 2018) – Page 8 

Chemist & Druggist – How effective are NMS hypertension reviews in pharmacies? (August 2018) (please note, log-in may be required to access this article)

Community Pharmacy England – Research concludes community pharmacist involvement in hypertension management does not increase GP workload (July 2018)

Practice Business –  GP workload could be cut by pharmacist management of hypertension, report shows (July 2018)

The Pharmaceutical Journal – Pharmacy involvement in care of hypertensive patients could reduce GP workload, study finds (July 2018) (please note, log-in may be required to access this article)

Pulse – Pharmacist management of hypertension could cut GP workload, study suggests (July 2018) (please note, log-in may be required to access this article)

Community Pharmacy England – British Heart Foundation Innovation Award secures HLP pilot (January 2018)

Chemist & Druggist – Award-winning pharmacy AF scheme expanded to screen 3,000 patients (January 2018)

NHS Innovation Accelerator – ‘Why our NHS trust turned to pharmacies to screen patients for AF’ (January 2018)

Community Pharmacy England – Community pharmacists and hospital teams working together to find and treat AF and prevent stroke (September 2017)

Chemist & Druggist – 700 patients undergo AF screening in NHS-funded pharmacy pilot (September 2017)

The Pharmaceutical Journal – Pharmacists screening for AF in high-tech partnership (September 2017)

Training Matters – Untapped potential, (June 2017) (Community hub in Nottingham)

The Health Foundation – Innovating for Improvement – Enhanced atrial fibrillation medicines use reviews using Kardia monitors to improve the identification and treatment (February 2017)

Pharmacy Voice – Tackling high blood pressure through community pharmacy – this report includes a variety of case studies (February 2017)

Pharmacy Magazine – Innovation in action (Tackling hypertension)

Carer support

Pharmacy Magazine – Innovation in action (Making pharmacies carer-friendly)

Coeliac disease
COVID-19 vaccinations
C-Reactive Protein (CRP) test

Cornwall PAM service expands to empower more patients with diabetes (July 2019)

Boots – Type 2 Diabetes screening in community pharmacies could increase early diagnosis and reduce NHS costs, suggests new study (March 2019)

Case study: Pharmacy service increases patient activation and self-management in Type 2 diabetes (August 2018)

Community Pharmacy England – Improving outcomes in patients with diabetes through lifestyle and clinical interventions (July 2018)

Community Pharmacy England – The community pharmacy patient activation project in Cornwall (July 2017)

Chemist & Druggist – Lloyds boosts adherence with ‘clinical contact centre’ (July 2017)

Training Matters – Untapped potential, (June 2017) (Community hub in Nottingham)

The Pharmaceutical Journal – Community pharmacists are well placed to encourage patients to take their medicines, study finds (June 2017)

Pharmacy Magazine – Pharmacist interventions improve adherence in diabetes (June 2017)

P3 – The long-term vision for local pharmacy services: Young diabetics project – Swindon and Wiltshire (May 2017)

Community Pharmacy England – Community pharmacy teams reach out to young people with diabetes (October 2016)

Chemist & Druggist – Pharmacies ‘useful resource’ for identifying those at risk of diabetes (July 2014)

Community Pharmacy England – Devon LPC’s Diabetes Support Service (April 2014)

Chemist & Druggist – Devon diabetes service boosts adherence (December 2013)

Chemist & Druggist – Diabetes pilot gathers support from MPs and commissioners (September 2013)

Discharge support and reablement
Domiciliary care
Ear, nose & throat
Emergency supply service
Face to face communication between patients and healthcare professionals
Falls prevention
Flu vaccinations
Healthy Living Pharmacy
Independent prescribing by pharmacists
Intervention service
Joint working with GPs
Lateral flow testing
Long-term conditions
Medicines optimisation
Mental health
Minor ailment/self-care
NHS Health Checks
Oral health
Out of hours/urgent care/NHS 111
Sexual health
Sexually transmitted infections - please also see Blood-borne virus screening
Stop smoking


Community Pharmacy England Briefing 011/15: Tuberculosis (March 2015) – This Briefing provides details on two different TB services that are currently being commissioned across two Local Pharmaceutical Committee (LPC) areas as well  as useful resources for patients and for pharmacists and their teams to access.

Urgent and emergency care
Vulnerable patients
Walk-in Consultation Service
Weight management

For more information on this topic please email

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