Services Case Studies Hub

Service case study: AF pilot targets patients in deprived areas (January 2020)

The Pharmaceutical Journal – Community pharmacy anticoagulation service can achieve high clinical outcomes, evaluation shows (February 2018) (please note, log-in may be required to access this article)

Pharmacy Biz – Boots study finds anticoagulation services in community pharmacy delivers ‘enhanced clinical outcomes’ (February 2018)

Training Matters – Warfarin management service success (February 2018)

P3 – Study demonstrates high satisfaction with pharmacy warfarin services (February 2018)

The Pharmaceutical Journal – Referral scheme from secondary to primary care (June 2017) (please note, log-in may be required to access this article)

P3 – The long-term vision for local pharmacy services: Boots anticoagulation service, Bromley (May 2017)

P3 – The long-term vision for local pharmacy services: Multiple services, Glenrothes (May 2017)

Chemist & Druggist – Warfarin service in Bromley (January 2017)

NHS Bromley Clinical Commissioning Group – Community anticoagulation service shortlisted for award (January 2017)

Community Pharmacy England – Positive results in first six months for anticoagulant hospital referral service (March 2016)

The Pharmaceutical Journal – Assessing the impact of a targeted pharmacist-led anticoagulant review clinic (August 2016) (please note, log-in may be required to access this article)

Alcohol Brief Intervention in Community Pharmacy Publication in Addiction Journal (August 2015)

The effectiveness of brief alcohol interventions delivered by community pharmacists: randomized controlled trial (May 2015)

Community pharmacy service users’ views and perceptions of alcohol screening and brief intervention (November 2010)

Community Pharmacy England – Hep C Testing supporting local case finding (April 2021)

Public Health England – Pharmacy offer for sexual health, reproductive health and HIV (March 2019)

Community Pharmacy England – Hep C testing pilot for socially isolated group gains ministerial support (May 2018)

The Pharmaceutical Journal – More than half of patients using needle exchange pilot tested positive for Hepatitis C (May 2018)(please note, log-in may be required to access this article)

Chemist & Druggist – ‘Successful’ hepatitis C pharmacy pilot tests half of users positive (April 2018)

Training Matters – Untapped potential, (June 2017) (HIV testing in Cumbria)

Community Pharmacy England – HIV testing being offered in Cumbrian pharmacies (December 2016)

Community Pharmacy England – Community pharmacy teams’ pivotal role in integrated hepatitis C care pathway (August 2016)

The Pharmaceutical Journal – Integrating community pharmacy testing for hepatitis C with specialist care (August 2016) (please note, log-in may be required to access this article)

P3 – LloydsPharmacy gets behind cancer diagnosis project (December 2017)

Community Pharmacy England – Doncaster’s lung health service pilot showcases pharmacy’s cancer pathway potential (June 2017)

Cancer Research UK – Pharmacy training for early diagnosis of cancer (Updated June 2017)

Cancer Research UK – A Lung Health Service – Doncaster pharmacy direct referral for chest x-ray (June 2017)

The Pharmacist – Case study: How Doncaster pharmacies increased lung cancer referral (February 2017)

Cancer Research UK – The power of Talk Cancer training (May 2016)

Cancer Research UK – Pharmacy Training for Early Diagnosis of Cancer (October 2015) – this document contains five case studies:

1. Early diagnosis of bowel and lung cancer through community pharmacy in Cumbria (page 9)
2. Community pharmacy direct access to chest X-ray in Doncaster (page 9)
3. Promoting cancer awareness and early detection within community pharmacies in Essex (page 10)
4. Community pharmacy suspected lung cancer referral scheme, South West London (page 10)
5. Cancer Awareness Campaign within Islington Community Pharmacy (page 11)

Service case study: Optical referral for Hypertension Case-Finding Service pilot (April 2024)

Service case study: Proactive detection of HVD in community pharmacy (January 2024)

Service case study: Identification of undiagnosed hypertension (December 2023)

NHSE&I – Rohpharm Pharmacy
As part of NHS England and NHS Improvement’s (NHSE&I) activity to support the International Society for Hypertension’s May Measurement Month campaign, which raises awareness of the risks of high blood pressure, they have published a case study on Rohpharm Pharmacy in Newham, East London who are providing the Hypertension case-finding service.

Service case study: AF pilot targets patients in deprived areas (January 2020)

Independent community pharmacist – NEL pharmacies chosen for AF-funded scheme (March 2019)

Public Health England – Blood pressure testing outside of general practice (February 2019)

The Company Chemists’ Association – Community pharmacies can do more to detect high blood pressure if they are better commissioned to provide such checks, audit suggests (February 2019)

AF Association – Healthcare Pioneers 2019 (November 2018) – Page 8 

Chemist & Druggist – How effective are NMS hypertension reviews in pharmacies? (August 2018) (please note, log-in may be required to access this article)

Community Pharmacy England – Research concludes community pharmacist involvement in hypertension management does not increase GP workload (July 2018)

Practice Business –  GP workload could be cut by pharmacist management of hypertension, report shows (July 2018)

Pulse – Pharmacist management of hypertension could cut GP workload, study suggests (July 2018) (please note, log-in may be required to access this article)

Community Pharmacy England – British Heart Foundation Innovation Award secures HLP pilot (January 2018)

Chemist & Druggist – Award-winning pharmacy AF scheme expanded to screen 3,000 patients (January 2018)

NHS Innovation Accelerator – ‘Why our NHS trust turned to pharmacies to screen patients for AF’ (January 2018)

Community Pharmacy England – Community pharmacists and hospital teams working together to find and treat AF and prevent stroke (September 2017)

Chemist & Druggist – 700 patients undergo AF screening in NHS-funded pharmacy pilot (September 2017)

The Pharmaceutical Journal – Pharmacists screening for AF in high-tech partnership (September 2017)

Training Matters – Untapped potential, (June 2017) (Community hub in Nottingham)

The Health Foundation – Innovating for Improvement – Enhanced atrial fibrillation medicines use reviews using Kardia monitors to improve the identification and treatment (February 2017)

Pharmacy Voice – Tackling high blood pressure through community pharmacy – this report includes a variety of case studies (February 2017)

Pharmacy Magazine – Innovation in action (Tackling hypertension)

Pharmacy Magazine – Innovation in action (Making pharmacies carer-friendly)

Public Health England – Pharmacy offer for sexual health, reproductive health and HIV (March 2019)

Contraceptive injections:

University Hospitals Birmingham – Pharmacies improve access to sexual health services (June 2016)

Public Health England – Pharmacy offer for sexual health, reproductive health and HIV (March 2019)

Emergency hormonal contraception:

University Hospitals Birmingham – Pharmacies improve access to sexual health services (June 2016)

Community Pharmacy England – Pilot study published which shows early recognition of coeliac disease in community pharmacy (January 2016)

Community Pharmacy England – Addressing COVID-19 vaccine hesitancy in targeted communities of Tower Hamlets (October 2023)

Community Pharmacy England – Covid-19 vacs: Collaborative working between Crest Pharmacy Group and PureGym (April 2021)

Community Pharmacy England – COVID-19 vacs: Collaborative working between PCN and community pharmacy sites (February 2021)

Community Pharmacy England – Covid-19 vacs: Collaborative working between pharmacy and local football stadium (February 2021)

The Pharmaceutical Journal – Point-of-care C-reactive protein testing in community pharmacy to deliver appropriate interventions in respiratory tract infections (May 2018) (please note, log-in may be required to access this resource)

Community Pharmacy England – Avon LPC publish outcomes from dementia project (May 2015)

Pharmacy Magazine – Innovation in action (Dementia screening)

Cornwall PAM service expands to empower more patients with diabetes (July 2019)

Boots – Type 2 Diabetes screening in community pharmacies could increase early diagnosis and reduce NHS costs, suggests new study (March 2019)

Case study: Pharmacy service increases patient activation and self-management in Type 2 diabetes (August 2018)

Community Pharmacy England – Improving outcomes in patients with diabetes through lifestyle and clinical interventions (July 2018)

Community Pharmacy England – The community pharmacy patient activation project in Cornwall (July 2017)

Chemist & Druggist – Lloyds boosts adherence with ‘clinical contact centre’ (July 2017)

Training Matters – Untapped potential, (June 2017) (Community hub in Nottingham)

The Pharmaceutical Journal – Community pharmacists are well placed to encourage patients to take their medicines, study finds (June 2017)

Pharmacy Magazine – Pharmacist interventions improve adherence in diabetes (June 2017)

P3 – The long-term vision for local pharmacy services: Young diabetics project – Swindon and Wiltshire (May 2017)

Community Pharmacy England – Community pharmacy teams reach out to young people with diabetes (October 2016)

Chemist & Druggist – Pharmacies ‘useful resource’ for identifying those at risk of diabetes (July 2014)

Community Pharmacy England – Devon LPC’s Diabetes Support Service (April 2014)

Chemist & Druggist – Devon diabetes service boosts adherence (December 2013)

Chemist & Druggist – Diabetes pilot gathers support from MPs and commissioners (September 2013)

Lancashire LPC – Refer to Pharmacy case studies (May 2018)

The Royal Pharmaceutical Society – Letter to Sustainability & Transformation Plan Leads (March 2017)

Community Pharmacy England – Evaluation indicates lower rate of readmissions for patients using post-discharge scheme (October 2016)

Community Pharmacy England – Positive results in first six months for anticoagulant hospital referral service (March 2016)

NHS England – Quick Guide: Extending the role of community pharmacy in urgent care (November 2015) (page 12)

Pharmacy Magazine – Innovation in action (June 2017) (Reaching the elderly)

Community Pharmacy England – Isle of Wight pharmacy teams’ work recognised by Healthwatch (August 2015)

Community Pharmacy England – Responding to the Special Inquiry into post hospital discharge care (July 2014)

Community Pharmacy England case study: Pharmacy domiciliary service helps integrate care for housebound patients (April 2019)

The Pharmaceutical Journal – Community pharmacists could bridge the gap of care for older housebound patients, study shows (April 2019) (please note, log-in may be required to access this article)

Community Pharmacy England – Evaluation shows positive outcomes for Cornwall domiciliary service (April 2016)

The Pharmaceutical Journal – Pharmacy at home: service for frail older patients demonstrates medicines risk reduction and admission avoidance (July 2016) (please note, log-in may be required to access this article)

North Devon Healthcare NHS Trust – NHS home-visiting pharmacy service in Exeter is showcased at national event (January 2016)

Community Pharmacy England – Croydon LPC’s Domiciliary Visiting Service (February 2014)

Pharmacy Magazine – Elderly care services success in Cornwall

Community Pharmacy England – Southwest London Hearing Health Pilot (October 2023)

Service case study: ENT & eye service highly valued by patients (February 2019)

Royal Pharmaceutical Society – Good practice examples of pharmacists being utilised to support the urgent and emergency care agenda (Updated July 2016)

Community Pharmacy England – New study of NHS emergency supply service published (January 2016)

NHS England – Quick Guide: Extending the role of community pharmacy in urgent care (November 2015) (page 6)

Community Pharmacy England – Devon pharmacy teams help more than 8,000 patients in Pharmacy First scheme (Sep 2015)

Pharmacy Magazine – Innovation in action (Providing urgent medication)

The National Pharmacy Association – Face to Face Report (July 2017)

NHS England – Quick Guide: Extending the role of community pharmacy in urgent care (November 2015) (page 11)

The Pharmaceutical Journal – Pharmacists take a lead in community falls prevention (August 2014) (please note, log-in may be required to access this article)

Final flu vaccination figures for 2017/18 published by NHSBSA (May 2018)

Pharmacy Magazine – London pharmacy flu scheme to be expanded

Community Pharmacy England – Community pharmacists administering children’s nasal flu vaccines (November 2017)

Community Pharmacy England – Success for pharmacy at the NHS Flu Fighter Awards (April 2017)

Chemist & Druggist – Which pharmacy administered the most flu jabs last season? (June 2017)

Community Pharmacy England – Success for pharmacy at the NHS Flu Fighter Awards (April 2017)

Chemist & Druggist – How we called a truce to flu wars with GPs (February 2017)

Community Pharmacy England – A partnered and co-ordinated flu season campaign with GPs (December 2016)

NHS Employers – Carers award winner (October 2016)

The Pharmaceutical Journal – Administration of nasal flu vaccine via community pharmacy (August 2016)(please note, log-in may be required to access this article)

Community Pharmacy England – Hull pharmacy wins Flu Fighter carers award (May 2015)

Community Pharmacy England – Sheffield LPC’s Seasonal Flu Vaccination Programme (February 2014)

Pharmacy Business – Clinical pharmacy at its best (August 2017)

City of Wolverhampton Council – 75% of city pharmacies sign up to health improvement scheme (June 2017)

 

Community Pharmacy England – Cumbrian pharmacist drives forward the case for independent prescribing (May 2015)

Community Pharmacy England – Pharmacy teams provide 9,922 interventions to support patients to be ‘winter fit’ (April 2023)

Service case study: New GP2Pharmacy service in South Tyneside (January 2019)

Services case study: Community pharmacist independent prescribers can alleviate GP supply-demand issues (September 2018)

The National Pharmacy Association –  Fully deployed community pharmacy’ model could release 18 million GP appointments (July 2018) (please note, is required to access this article)

Community Pharmacy England – NPA: Utilising the whole pharmacy team could free up 18 million GP appointments (July 2018)

Community Pharmacy England – Community pharmacists reduce workload for GPs in Sheffield (June 2016)

Cumbria leads the way in England with pharmacist and GP joint working (April 2015)

Chemist & Druggist – Lewisham GPs ‘walk in shoes’ of pharmacists (April 2015)

Chemist & Druggist – Dudley pharmacies give 20k COVID tests and predict service expansion (March 2021)

Community Pharmacy England – Lateral Flow Testing in community pharmacy (February 2021)

Community Pharmacy England – Care Plan service demonstrates significant clinical & economic benefits (April 2018)

Pharmacy Magazine – Pharmacy can be key to long-term care, study shows (April 2018)

Chemist & Druggist – Multiples show their pharmacy care plan service is ‘cost effective’ (April 2018)

P3 – The long-term vision for local pharmacy services: PCP service, Wakefield and North Kirkless (May 2017)

Community Pharmacy England – Research shows community pharmacists can provide patient-centred care for patients with complex needs associated with LTCs (April 2017)

The Pharmaceutical Journal – Demonstrating the patient benefit and value for the NHS of community pharmacy: insight from the Community Pharmacy Future model (please note, log-in may be required to access this article)

NHS England – Quick Guide: Extending the role of community pharmacy in urgent care (November 2015) (page 9 and 11)

Chemist & Druggist – Earl Howe: London self-care scheme is a ‘game changer’

Independent Community Pharmacist – Newham pharmacists develop patient ‘wellbeing plans’

P3 – East London pharmacies get involved in wellbeing campaign

The Pharmaceutical Journal – All healthcare professionals responsible for deprescribing, say network co-chairs (November 2019) (please note, log-in may be required to access this article)

Community Pharmacy England – Utilising community pharmacists to reduce prescribing waste (March 2018)

Community Pharmacy England – Medicines optimisation service identifies over £15k of savings in eight weeks (August 2017)

Community Pharmacy England – Community pharmacies tackle inequalities for patients with psychosis (April 2018)

The Health Foundation – Improving Physical Health Care for Patients with Psychosis (PHCP) through collaborative working (March 2018)

North East London Foundation Trust – Royal College of Psychiatrists recognises project in Barking and Dagenham (March 2018)

Community Pharmacy England – Service case study: the Midlands Community Pharmacy Extended Care Service (May 2021)

Chemist & Druggist – Liverpool pharmacists to treat UTI and sore throat in extended service (March 2021)

The Pharmacist –  Isle of Wight pharmacy minor ailments scheme sees 500 patients a month get quicker treatment (February 2019)

The Pharmaceutical Journal – GP receptionists referring patients to pharmacies in £100k pilot scheme (January 2019) (please note, log-in may be required to access this article)

Service case study: New GP2Pharmacy service in South Tyneside (January 2019)

The Pharmaceutical Journal – CCG commissions new minor ailments scheme (August 2018) (please note, log-in may be required to access this article)

The Royal Pharmaceutical Society – Letter to Sustainability & Transformation Plan Leads (March 2017)

P3 – East London pharmacies get involved in wellbeing campaign (September 2016)

The Royal Pharmaceutical Society – Good practice examples of pharmacists being utilised to support the urgent and emergency care agenda (Updated July 2016)

Community Pharmacy England – Devon pharmacy teams help more than 8,000 patients in Pharmacy First scheme (September 2015)

Pharmacy Magazine – Innovation in action (Putting pharmacist first)

Community Pharmacy England – LGA publication on NHS health checks features Lewisham community pharmacies (April 2015)

University of Sunderland – Pharmacists’ oral health advice aiming to save NHS millions (April 2019)

Chemist & Druggist – Our C+D Award-winning pilot has referred 13,000 patients in 12 months (February 2019) (please note, log-in may be required to access this article)

Chemist & Druggist – C+D Award-winning ‘low acuity’ pilot extended by further six months (August 2018) (please note, log-in may be required to access this article)

NHS England – North East pharmacy service wins ‘Health Initiative of the Year’ (August 2018)

NHS England – Why our successful pharmacy minor illness referral scheme pilot is being extended to three new areas (May 2018)

Community Pharmacy England – NHS 111 refer patients with low acuity conditions to community pharmacies (December 2017)

Royal Pharmaceutical Society – Good practice examples: Commissioning of community pharmacists outside of the core contract (August 2016)

NHS England – Quick Guide: Extending the role of community pharmacy in urgent care (November 2015)

North Manchester General and LloydsPharmacy launch pharmacy-led clinic to help take the pressure off A&E (February 2015)

Service case study: Pharmacy4Mums2B pilot provides ‘excellent’ local service to pregnant women and new mothers (January 2020)

Pharmaceutical Journal – Case study: developing a new midwifery-led hospital pharmacy service (December 2019)

Devon inhaler use review pilot wins BTS award (October 2019)

Pharmacy Magazine – UKCPA: Optimising inhaler technique (January 2019)

AstraZenica – Evaluation of community pharmacy-based case fiding, COPD screening and support services in partnership with Wessex Academic Health Science Network (AHSN) and Hampshire and Isle of Wight Local Pharmaceutical Committee (LPC) (January 2019)

The Pharmacist – Case study: making an inhaler technique service work for you (June 2018)

Training Matters – Untapped potential, (June 2017) (COPD in Leeds)

P3 – The long-term vision for local pharmacy services: Asthma management, Powys (May 2017)

P3 – The long-term vision for local pharmacy services: Multiple services, Glenrothes (May 2017)

The Pharmaceutical Journal – Demonstrating the patient benefit and value for the NHS of community pharmacy: insight from the Community Pharmacy Future model (April 2017) (please note, log-in may be required to access this article)

Community Pharmacy England – COPD service demonstrates optimised inhaler technique and improved health status in patients (March 2017)

National Pharmacy Association – Managing COPD in community pharmacy (pages 42-43) (January 2017) (please note, log-in is required to access this resource)

Community Pharmacy England – Responding to the National Review of Asthma Deaths (NRAD) (June 2014)

Academic Health Science Network North East and North Cumbria – COPD Referrals from GP Practice to Community Pharmacy 

Community Pharmacy England – Liverpool Community Pharmacy Sexual Health Service (February 2023)

PHE publish case study on the Umbrella sexual health service in Birmingham (August 2019)

Public Health England – Pharmacy offer for sexual health, reproductive health and HIV (March 2019)

Training Matters – Untapped potential, (June 2017) (Meeting sexual health needs across Birmingham)

Chlamydia screening and treatment:

University Hospitals Birmingham – Pharmacies improve access to sexual health services (June 2016)

Human immunodeficiency virus (HIV):

Pharmacy Magazine – HIV: removing the stigma

Service case study: Medway vape pilot (November 2024)

Community Pharmacy England Briefing 011/15: Tuberculosis (March 2015) – This Briefing provides details on two different TB services that are currently being commissioned across two Local Pharmaceutical Committee (LPC) areas as well  as useful resources for patients and for pharmacists and their teams to access.

The Royal Pharmaceutical Society – Good practice examples of pharmacists being utilised to support the urgent and emergency care agenda (Updated July 2016)

Community Pharmacy England – Community pharmacy teams in Leeds engage with patients with learning disabilities (April 2017)

Local Government Association – Just what the doctor ordered: social prescribing – a guide for local authorities (February 2017) (page 11)

Community Pharmacy England Briefing 047/15: Supporting frail, vulnerable and older people to live independently (August 2015)

Community Pharmacy England – Walk-in Consultation Service (Humber and North Yorkshire)(January 2023)

The Pharmacist – How to set up a weight-management service in your pharmacy (November 2018)

A community pharmacy weight management programme: an evaluation of effectiveness (March 2013)

Community Pharmacy weight management service based on behavioural change NICE guidelines; integrated within the Central Lancs PCO weight management care pathway