Further update from NHSBSA on Pharmacy First submissions


NHSBSA provided a further update on this matter on 14th March 2024. The deadline has now been extended until 11.59pm on Thursday 21st March 2024.

The NHS Business Services Authority (NHSBSA) emailed pharmacy owners last night to highlight that they are continuing to work closely with IT system suppliers to help them resolve issues with the Pharmacy First data they have supplied.

This follows the announcement last week that pharmacy owners would have until 5pm on 15th March 2024 to make their claims for February Pharmacy First consultations.

NHSBSA acknowledged that some pharmacy owners will have seen discrepancies in data for Pharmacy First claims in the Manage Your Service (MYS) portal; however, they have advised that they do not anticipate this having an impact on payments for the Pharmacy First service.

NHSBSA said they are working with IT system suppliers as a matter of urgency and will provide a further update when they have additional information to share.

In the meantime, pharmacy owners should continue to work with their Pharmacy First IT system supplier helpdesk to escalate any discrepancies. They should also not confirm their claims in MYS until the issue has been resolved.

If pharmacy owners have submitted their claim with incorrect information, they should email the MYS team (mys@nhsbsa.nhs.uk) for further guidance.

Janet Morrison, Community Pharmacy England Chief Executive said:

“There have been some significant problems with regards to pharmacy IT over the past week, with regards to claiming payments and implementation of security measures. These have been extremely frustrating for pharmacy owners and their teams, creating additional work and stress at a time when they are working hard to support patients and deliver this new service.

Community Pharmacy England has been actively reporting all problems to NHS England and NHSBSA and working on this matter on a daily basis. We have insisted that pharmacies must not end up being out of pocket because of IT problems which are outside of their control – particularly given that if we don’t meet targets for the Pharmacy First service, we will have monthly payments clawed back.”