Pandemic Delivery Service: service for self-isolators extended

Following a decision by the Department of Health and Social Care, NHS England and NHS Improvement (NHSE&I) has confirmed a further extension of the period of commissioning of the Pandemic Delivery Service for people who have been notified of the need to self-isolate by NHS Test and Trace; the service will now be commissioned until 11.59pm on 31st March 2022.

This means all pharmacies (excluding distance selling pharmacies) will be required to ensure those people who have been notified by NHS Test and Trace to self-isolate can receive their prescription medicines and appliances by home delivery during the ten-day self-isolation period if they are unable to arrange for medicines to be picked up.

This service is only available to people during their ten-day self-isolation period and who can provide their NHS Test and Trace Account ID when requesting the service (people are provided with a unique NHS Test and Trace Account ID, which is an 8-character mix of letters and numbers, when they are contacted by NHS Test and Trace). A record of the NHS Test and Trace Account ID reference number must be made and retained as part of the contractor’s delivery record.

The NHS Volunteer Responders Programme also remains active. All shielding, self-isolating and/or otherwise vulnerable patients can access this support by calling 0808 196 3646; this number should be provided to patients who could benefit from this support.

Read the NHSE&I announcement and additional guidance

Further detail on the service requirements can be found on the PSNC Pandemic Delivery Service hub page

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