Reminder: Update your NHS Profile Manager quarterly
Pharmacy owners are reminded to regularly update their NHS Profile Manager each quarter, ensuring their NHS website and Directory of Services (DoS) profile information remains current.
According to NHS Terms of Service, pharmacy owners must verify and update their opening hours, contact details, facilities, and services information for each profile every financial quarter*. Accurate DoS information is essential for other organisations making referrals to pharmacies. Up-to-date opening hours are crucial to prevent NHS 111 health advisors and GP practice teams from directing patients to a closed pharmacy, for example, for the Pharmacy First service.
Each module should be marked as verified, even if no changes are needed.
*Note: The NHS contract quarters are 1st April to 30th June; 1st July to 30th September; 1st October to 31st December; and 1st January to 31st March.
Updating your profile
The steps are:
- Register for NHS Profile Manager with your personal NHSmail address, if you haven’t already. NHSmail is required.
- Log in to your NHS Profile Manager pharmacy profile to edit or validate your profile information.
Top tips
- Verify early: set a diary reminder for the start of each quarter* to perform the verification.
- Update your profile as soon as there is any change.
- Register several staff for business continuity purposes.
Distance selling pharmacies (DSPs)
DSP owners previously had to update profile information manually, but NHS England has contacted DSPs to let them know they should now use NHS Profile Manager (read more on the DSP section of our Updating profile information webpage).
Further information and support
Our NHS Profile Manager webpage
