Reminder: Updating your NHS Profile Manager
Pharmacy owners are reminded of the benefits of regularly updating their NHS Profile Manager each quarter, ensuring their NHS website and Directory of Services (DoS) profile information remains current.
Accurate DoS information is essential for other organisations making referrals to pharmacies and is a Terms of Service requirement. Up-to-date opening hours are crucial to prevent NHS 111 health advisors and GP practice teams from directing patients to a closed pharmacy, for example, for the Pharmacy First service.
Ensuring patients can view accurate information on which services are provided from a pharmacy on the NHS website is also important, so they know where they can access support. For some services, this information feeds into the ‘Find a pharmacy’ search option on the NHS website, for example, ‘Find a pharmacy that offers the contraceptive pill without a prescription’. Therefore it is imperative that the pharmacy’s service information is up to date otherwise the pharmacy won’t be listed as one of the pharmacies offering this service.
Each module must be marked as verified, even if no changes are needed or have been made.
Updating your profile
The steps are:
- Register for NHS Profile Manager with your personal NHSmail address, if you haven’t already. NHSmail is required.
- Log in to your NHS Profile Manager pharmacy profile to edit or validate your profile information.
Top tips
- Verify early: consider setting a diary reminder for the start of each quarter to perform a regular verification.
- Update your profile as soon as there is any change.
- Register several staff for business continuity purposes.
Distance selling pharmacies (DSPs)
DSP owners previously had to update profile information manually, but NHS England contacted DSPs earlier this year to let them know they should now use NHS Profile Manager (read more on the DSP section of our Updating profile information webpage).
Further information and support
