NHS Profile Manager

Watch NHS Profile Manager video tutorials on YouTube to help your team get started.

Key benefits of NHS Profile Manager:

• No more duplicate data entry
• Improved accuracy and consistency across NHS UK and UEC DoS
• Reduced risk of conflicting information between NHS platforms
• Better quality data for 111 Telephony, 111 Online, and NHS Service Finder.

NHS Profile Manager update: Add your flu vaccination booking details

Pharmacy teams offering NHS flu vaccinations can now add online booking details to their NHS website profile. This helps reduce patient phone calls and makes it easier for the public to book appointments.

You can promote your booking system—whether it’s via your own website or the NHS National Booking Service (NBS). Note: NBS availability may vary by pharmacy.

Online booking links will be visible on your NHS website profile between 1st September 2023 and 31st March 2024. A new flu vaccination service finder will also be available on the NHS website.

How to add your booking details

1. Sign in to NHS Profile Manager
2. Select your pharmacy profile
3. Go to ‘Services’ on the ‘Manage your profile’ page
4. Choose the ‘Seasonal flu vaccination service’ you offer—at-risk, not at-risk, or both
5. Click ‘Extra service details’
6. For each flu vaccination service, confirm whether you use your own website’s booking system or the NHS National Booking Service
7. If using your own website, enter the direct booking link (not a homepage or info page)

Further information

Flu vaccination service

Below are the service listing options available as of October 2025:

Contraception services

Condom supply (NHS service)

Emergency contraception (NHS service)

Emergency contraception (Paid service)

NHS pharmacy contraception service (NHS service)

Healthy living services

Health check (Paid service)

NHS Health Check (NHS service)

Stop smoking service (NHS service)

Stop smoking service (Paid service)

Stop smoking voucher service (NHS service)

Weight management (NHS service)

Weight management (Paid service)

Prescription services

Inhaler disposal (Pharmacy customer service)

Medical supplies (appliances) (NHS service)

Medical supplies review service (appliances) (NHS service)

Needle and syringe exchange (Pharmacy customer service)

New medicine service (NHS service)

Online service or app to manage repeat prescriptions (Pharmacy customer service)

Prescription delivery service (Pharmacy customer service)

Repeat prescription reminders by text message (Pharmacy customer service)

Stoma bag support service (NHS service)

Screening and test services

Alcohol screening, intervention and referral (NHS service)

Chlamydia screening and treatment (NHS service)

Chlamydia screening and treatment (Paid service)

COVID-19 lateral flow tests (NHS service)

NHS blood pressure check service (NHS service)

Pregnancy testing (NHS service)

Type 2 diabetes screening (NHS service)

Vaccination services

COVID-19 walk-in vaccination service: ages 05 to 11 years (NHS service)

COVID-19 walk-in vaccination service: ages 12 to 15 years (NHS service)

COVID-19 walk-in vaccination service: ages 16 to 17 years (NHS service)

COVID-19 walk-in vaccination service: ages 18 to 64 years (NHS service)

COVID-19 walk-in vaccination service: ages 65 to 74 years (NHS service)

COVID-19 walk-in vaccination service: ages 75 or over (NHS service)

Flu vaccination service (NHS service)

Flu vaccination service (Paid service)

RSV walk-in vaccination service (NHS service)

Travel clinic (Paid service)

Walk-in COVID-19 vaccination clinics

Urgent and Emergency Care (UEC) services

New NHS website profiles for distance selling pharmacies (DSPs) were launched in late 2024. Service and facility details will be added later—currently planned for the end of December 2025.

See more in the DSP section of Keeping pharmacy profile information up-to-date.

Q. How can I get support with a problem using NHS Profile Manager?
You can contact the NHS website and NHS Profile Manager support teams by emailing: nhswebsite.servicedesk@nhs.net.

Q. How do I log in to NHS Profile Manager?
Use your personal NHS.net Connect account. You’ll link this to your pharmacy’s NHS Profile Manager profile.

Q. Can I use NHS Profile Manager without a personal NHS.net Connect account?
No.

Q. I don’t have a personal NHS.net Connect account yet. How do I set one up?
Visit the ‘NHS.net Connect personal accounts: creation and linking’ section on Community Pharmacy England’s NHS.net Connect webpage.

Q. Can larger pharmacy organisations still use mass-updating?
Yes. NHS Profile Manager supports Application Programming Interface (API) access, so larger organisations can continue updating via that route. Some changes to the process may be introduced.

The NHS.uk team will keep pharmacy multiples updated on API developments. As NHS Profile Manager, DoS, and the NHS website evolve, the API will be updated too.

Note: If a multiple uses the API to update details (e.g. opening hours), those changes can still be overwritten by staff using NHS Profile Manager directly. Multiples should review their internal processes to ensure updates are made consistently.

Q. How many people from my pharmacy can use NHS Profile Manager?
Any team member with a personal NHS.net Connect account can access NHS Profile Manager. Up to 10 staff members can sign up. The tool includes a ‘login with NHS.net Connect’ option to make sign-up easier. It’s recommended that multiple team members have access.

Q. When was NHS Profile Manager launched?
It went live in June 2022.

Community pharmacy contractors previously updated two different NHS service information updaters:

• The NHS website profile editor and
• Directory of Services (DoS) Profile Updater.

The NHS Profile Manager replaces the two older information updaters, thereby, preventing contractors from having to input the same information onto two different platforms.

See:

• DoS
• NHS website
• NHS England’s NHS Profile Manager webpage