Updated FP57 receipt and refund claim form now available

Following the introduction of the Hormone Replacement Therapy Prescription Prepayment Certificate (HRT PPC), the FP57 receipt and refund claim form has been updated. The new FP57 form is now available to order, however, there will be a period of transition where pharmacies can continue to use the older versions of the FP57s forms until stocks run out.

Please note when using the old FP57, pharmacy teams should complete a separate FP57 for applicable HRT and non-HRT items. For items covered by the HRT PPC, pharmacy teams should annotate Part A with ‘listed HRT’ and initial the annotation. Patients with a valid HRT PPC should tick box F to claim a refund of HRT prescription charges. For more information see the ‘Issuing prescription refund and receipt forms’ section of our Prescription charge refund procedure page.

The updated FP57 forms can be obtained directly from Primary Care Support England (PCSE) via the pharmacy PCSE Online supplies ordering portal.

The FP57 has been updated to allow pharmacists to record the number of charges paid for items on the HRT medicines list separately from other prescription items, and to address some outstanding required amendments for example, Part 5 (previously Part E) has been updated so the exemption categories are now in line with the FP10, by order and exemption box reference. The update also includes 2 new exemption boxes:

  • box U for Universal Credit
  • box W for HRT PPC

The prescription charges section has been updated on the new FP57 form. This lets the pharmacy teams record any charges for paid for items on the HRT medicines list separately from other NHS prescription items.

Full details of the prescription charge refund procedure can be found in Part XVI of the Drug Tariff.