Services Database Access to Medicines – Call Out Scheme

Service ID



This service is aimed at the supply of specialist medicines, the demand for which is urgent and/or unpredictable, for example, palliative care.

The pharmacy will stock a locally agreed range of specialist medicines and will make a commitment to ensure that users of this service have prompt access to these medicines at all times agreed with NHS England.  The pharmacy will provide information and advice to the user, carer and clinician. They may also refer to specialist centres, support groups or other health and social care professionals where appropriate.

Pharmacists can be 'called out' when the pharmacy is closed if the supply of a specialist medicine is urgent. The on-call pharmacist can also provide advice over the phone to a clinician.

Users of this service must be registered with a Gloucestershire GP and come from referrals through NHS systems such as the Gloucestershire Out of Hours Service.

Location of service

Gloucestershire LPC


Clinical Commissioning Group (CCG)

Method of commissioning

Source of funding

Clinical Commissioning Group (CCG)

Service type

Out of hours (access to medicines)

Other organisations involved


Start date:
End date:




The community pharmacy contractor has a duty to ensure that all pharmacists and staff involved in the provision of the service have relevant knowledge and are appropriately trained in the operation of the service.