Services Database Automated Pill Dispenser Service (North Staffordshire Area)

Service ID



PivoTell is an automated pill dispenser which is filled by the pharmacy team, locked and then delivered to the patient’s home.  The service includes delivery and collection of the device, the interval depends on how many times per day the patient takes medication and so can need replacing weekly or monthly. 

A pharmacy technician will visit the patient and their family or carer to assess whether the device is suitable for them to use and also that their medicines are suitable to be added to a PivoTell device.

Location of service

North Staffordshire & Stoke-on-Trent LPC


Other: Clinical Commissioning Group (CCG) & Local Authority (LA)

Method of commissioning

Source of funding


Service type

Medicines assessment & compliance support

Other organisations involved


Start date:
End date:




Pharmacies that are commissioned to provide the service will be sent an instruction manual covering the operating instructions for the pill dispenser and this should be kept at the pharmacy for reference. A pharmacy dispensing to a patient for the first time will also receive on-site training from the assessor, and this will be provided free of charge.


This service is available in the North Staffordshire area only.