Services Database Community Pharmacy Minor Ailments Service (Greater Manchester)

Any patient who meets the eligibility criteria outlined in Appendix 2 and can present to the Pharmacy and access the service for treatment of a current self-limiting condition covered by the minor ailment formulary. The patient or a suitable representative must present at the pharmacy or the pharmacy can arrange a suitable remote consultation if appropriate.

Patients can receive treatment for up to 2 conditions per consultation. The pharmacy must only
provide a maximum of two medicines per symptom and one pack of each medication supplied (unless the formulary indicates more than one pack).

The Community Pharmacy contractor will have a system to check the person’s eligibility for receipt of the service.

Pharmacists and staff participating in this service must have system in place to identify any clinical
exclusion criteria, recognise red flag symptoms and when patients should be referred.

The service is intended for treatment of acute, self-limiting minor ailment conditions only. Community Pharmacy contractors are not to convert a patient interaction, whereby the patient / representative is purchasing a medicine for self-care into a supply under the service.

The Community Pharmacy contractor has a duty to ensure that all Pharmacists and staff involved in the provision of the service have relevant knowledge and are appropriately trained in the operation of the service.

Pharmacists and registered technicians involved in the provision of the service should complete a
Declaration of Competence (DoC) to self-assess their competence to provide the Minor Ailment
Service and this should be reassessed and updated at least every two years. Paperwork to support
this can be found by visiting the CPPE website https://www.cppe.ac.uk/services/declaration-ofcompetence. Evidence of a valid DoC must be provided upon request.

Community Pharmacy contractors are responsible for ensuring that staff remain alert to any
developments in national guidance and providers must ensure that up to date evidence, best practice guidance and professional standards are followed at all times.

Staff whom are involved in delivery of the service must have received adequate training in the
management of minor ailments and be aware when to refer to the Pharmacist.