Services Database Return to Stock Service (Isle of Wight Area)

Service ID



Community pharmacy teams often find complete prescriptions that have been dispensed for patients but not collected. Historically these prescriptions have been removed from an “awaiting collection” area in the pharmacy, characteristically after three months.
The prescription would then be shredded and the medicines returned to stock. Some time ago the Isle of Wight NHS decided that feeding back information to GPs regarding complete prescriptions that are uncollected would be beneficial to help with the identification of compliance issues with registered patients.

This service applies to complete prescriptions only.

Where complete prescriptions have been dispensed but not collected by patients within 28 days, the prescription form should be retained and the medicines returned to stock.

Location of service

Hampshire & IOW LPC


Clinical Commissioning Group (CCG)

Method of commissioning

Source of funding

Clinical Commissioning Group (CCG)

Service type

Medicines assessment & compliance support

Other organisations involved


Start date:
End date:




Not known.


This service is available in the Isle of Wight area only.