Routers

Your router can have a significant impact on internet performance.

Even if you have a fast broadband or HSCN connection, an older or poorly configured router can slow down internet speeds, reduce reliability and affect WiFi coverage within the pharmacy.

If your team experiences slow connections, dropped sessions or poor WiFi performance, it may be worth asking your IT support provider whether the router could be contributing to the issue.

Many pharmacy owners receive their router as part of their IT support or connectivity package.

You may wish to discuss router replacement arrangements with your IT support provider, particularly if:

• your router is several years old;
• internet performance has deteriorated;
• your pharmacy is introducing new digital services or equipment; or
• you are reviewing or renewing your support contract.

Routers, like other IT equipment, may require replacement over time to maintain performance, reliability and security.

Pharmacy teams can use independent online speed-testing tools to assess connection performance and support discussions with suppliers about connectivity options.

See also:

• Choosing or changing an IT system supplier;
• HSCN and aggregators; and
• How to get the most from your connection.

Routers and other network equipment should be configured securely.

If your router is managed by an IT support provider or connectivity supplier, they will usually apply appropriate security settings, including changing default passwords.

If you manage your own broadband connection, ensure that:

• default passwords have been changed;
• strong, unique passwords are used;
• router software or firmware is kept up to date; and
• access to administration settings is restricted to authorised users.

Good router security can help protect pharmacy systems and patient information from cyber threats.

See also:

• HSCN and aggregators;
• WiFi; and
• Cyber security.