NHSmail FAQs

Q. Can personal NHSmail accounts be linked to more than one pharmacy shared NHSmail account?
Yes.

Q. Can Multiples head office staff obtain personal NHSmail accounts?
Yes. Multiples head office staff can also create personal accounts by selecting a branch and being linked into one. An account is required in order to use NHS Profile Manager.

Q. How many personal NHSmail accounts can be set up per pharmacy?
Except in exceptional circumstances, up to 10 new personal NHSmail accounts can be created per pharmacy. Contractors should consider which staff members it is most appropriate to have access to the shared NHSmail address. For example, locum staff would not require access if another staff member on duty does have access. Staff with access to NHSmail do not need to be a pharmacist.

Q. I have received details of the pharmacy’s shared NHSmail account but not my personal NHSmail account. What should I do?
If you have received details of your shared NHSmail account and not your personal NHSmail account, you should email helpdesk@nhs.net. In your email, explain the issue and provide your first name and surname, as well as the pharmacy’s ODS code and the email address of the pharmacy’s shared mailbox.

Q. I have received details of my personal NHSmail account but not the pharmacy’s shared NHSmail account. What should I do?
If you have received details of your personal NHSmail account and not your shared NHSmail account, you should email helpdesk@nhs.net. In your email, explain the issue, provide your first name and surname, and the pharmacy’s ODS code.

Q. I am an extended hours pharmacy; how many people can access the shared mailbox in my pharmacy?
There is no restriction on the number of users who can be given access to a shared mailbox via their personal NHSmail account.

Q. What is a user mailbox?

User accounts enable NHSmail users to access emails – user accounts are allocated on an individual, case by case basis. Users of NHSmail must not share their email account password or allow a colleague to use their account. If a colleague without NHSmail needs to use an NHSmail account, a new account must be applied for.

Q. How do I activate my personal NHSmail account?
Once you have received your username (this will be sent to the email address that you registered with) and the temporary password, which will be sent to your mobile phone number, you should activate your account by:

• Navigating to nhs.net;
• clicking the login button;
• entering your NHSmail username;
• typing the password sent to your mobile phone;
• reviewing and accepting the user agreement which will pop up on your screen. You should then receive an email confirming that you have activated the account.

Note that activation has to be undertaken by each person with an NHSmail account.

More information on how to activate your account is available in Community Pharmacy England’s Guide for community pharmacies using NHSmail.

Q. I would like more than ten individual NHSmail accounts to link to the shared NHSmail mailbox; how do I get more than ten individual accounts and have these connected to the pharmacy’s shared mailbox?
In most cases,  10 individual NHSmail accounts should be sufficient for contractors. However, your regional NHS England  team can authorise more than 10 accounts to access the shared mailbox, but they will only do this where this has been requested and a valid reason has been provided by the contractor for needing additional accounts.

Note: The standard limit of 10 NHSmail user accounts has been increased, having been set previously at 3. The creation of a new personal NHSmail for a new member of staff at the pharmacy is explained within a below FAQ .

Q. One of our staff members already has an NHSmail address. Should I enter their name into the registration portal?
No. If there is a person in your pharmacy who already has an NHSmail personal account (ending in @nhs.net), they should not be included in the details you submit to the NHSmail registration portal to avoid a duplicate account being created. Once the shared NHSmail account is set up for the pharmacy, the Pharmacy Shared Mailbox Owner will be able to link the staff member’s personal NHSmail account to the shared mailbox address.

Q. What are the requirements for our new pharmacy receiving a shared NHSmail mailbox?

To join NHSmail, community pharmacies / DAC organisations, optometry and dental practices providers must have completed the Data Security and Protection Toolkit (DSPT) to at least ‘Standards Met/Higher level’. Read more about the Toolkit here: DSPTK.

Q. How are new users usually added?

To add new users, a request should be sent from the site/practice shared mailbox to the National Administration Service (NAS). The request should include the following information:

For users without an NHSmail account, the new person’s:

• full name
• mobile phone number (must start ’07)
• alternate email address

For users with an existing NHSmail account:

• User’s full name
• User’s NHSmail personal email address
• Users existing linked mobile phone number (must start ’07)

State in the email that this user is to be added as a joiner. To be added as a joiner the user must have been marked as a leaver by their old organisation . You can check that the user has been marked as a leaver by their old organisation  by contacting the NAS. Note: Please also confirm in both instances if the account is to be linked to the shared mailbox as an owner or as a member. This is optional for social care and dentistry, but mandatory for all other PODS areas.

Please note: The NHSmail helpdesk will never require more than the above information. Please refrain from providing information, particularly non-required personal identifiable data (PID) for example date of birth, personal address.

Please visit the summary card – how to add new users for more information

Q. I am a new joiner at a pharmacy and am not yet connected to the pharmacy’s shared mailbox?

If you are joining an organisation which requires you to have NHSmail or be linked to a shared mailbox, please contact your new pharmacy’s shared mailbox owner and provide the information appropriate to your situation.

Q. Is there a national process for Local Pharmaceutical Committees (LPCs) to receive NHSmail?

There is not a national process for  LPCs to auto-receive NHSmail. Organisations such as pharmacy contractors, regularly use NHSmail, for example, to complete the Data Security and Protection Toolkit (DSPTK) within each completion window. LPC members also working in community pharmacy may have NHSmail because of this work. The NHSmail system does not include any automated option to contact pharmacy contractors within an LPC area.

Q. I am linked to the pharmacy shared mailbox but how can I access the shared mailbox emails?

The following links provide guidance concerning the different ways that you can access a shared mailbox that your user account is linked to, whether as a member or as an owner:

• Access a shared mailbox in Outlook desktop Windows app; and
• Access a shared mailbox in Outlook Web App.

Q. Who is the ‘owner’ of our pharmacy’s shared mailbox?

Each community pharmacy/team will have at least one nominated shared mailbox owner. The shared mailbox owner(s) is responsible for controlling the access to the shared mailbox for the site.

• NHSmail users can be a shared mailbox owner for more than one shared mailbox.
• Shared mailboxes should have more than one owner for business continuity purposes, however there may be a ‘usual lead’.

Q. What are the NHSmail owner responsibilities?

These may include:

• Cascading log in usernames and passwords for new NHSmail users
• Supporting new users to log in to their account for the first time
• Providing access permissions to the shared mailbox for all staff within their organisation
• Ensuring that all staff adhere to the Data Security and Protection Toolkit [potentially via the IG lead person, which may be a different person at some pharmacies]
• Removing access permissions to a shared mailbox

Q. What are the shared mailbox permissions?

All users who have access to the shared mailbox will have ‘Send As’ permission allowing them to open the shared mailbox, view incoming emails and send emails from the shared mailbox email address. The email message will appear to have been sent from the shared mailbox and will have no affiliation to the user’s personal email address.

The shared mailbox owner has additional access rights to control all user permissions within the mailbox and to add and remove users.

Q. What happens if we cannot send an email from the shared mailbox? 

If you cannot email from the shared mailbox, for example, if the members/owners have become inactive, they can reactivate their account by logging into their NHSmail account.

If the shared mailbox members/owners are no longer present, please contact the NHSmail helpdesk to go through the different authentication options to enable the linking of new users to the mailbox.

Q. What would happen if our team did not monitor our shared mailbox?

An unmonitored shared mailbox poses a risk because time sensitive information can be sent to a shared mailbox (for example, drug alerts). Unmonitored shared mailboxes should ideally have one of the following in place:

• an auto-reply to advise senders the mailbox is not monitored; or
• an auto-direct to a monitored NHSmail account.

Q. Can I change my organisation’s shared mailbox email address?

Pharmacy shared NHSmail mailboxes use the following naming conventions:

Previously, the shared mailboxes followed a nhspharmacy.location.pharmacynameODScode@nhs.net naming convention, but following lobbying from Community Pharmacy England and others, this was amended in 2020 to the above, shorter format email address for virtually all pharmacies. The original, longer email address is now an email alias for the mailbox, so any emails sent to that email address will continue to be delivered to the shared mailbox.

NHS pharmacy shared NHSmail accounts are managed by NAS inside the ‘nhspharmacy’ container within the wider NHSmail system.

Personal NHSmail accounts can be linked to pharmacy shared NHSmail mailboxes, so the holder of the personal account can access the shared mailbox.

If your shared pharmacy mailbox does not yet align with the required naming format (pharmacy.ODScode@nhs.net), please raise an urgent query , so that the email address can be adjusted to the proper naming convention, minimising the risk that important messages will be missed.

Q. I am an extended hours contractor who employs many staff. How many people can access the shared mailbox in my organisation?

The usual limit is ten persons. However, there is no restriction on the number of users who can access a shared mailbox providing each individual has a personal NHSmail account and that any additional accounts have been approved by your NHS England area team lead.

Q. I have a personal account but cannot access the shared mailbox. What should I do?

In the first instance, speak with your pharmacy’s shared mailbox owner to add you as a member. To do this the shared mailbox owner should follow the guidance regarding adding new users, stating that your account should be added to the shared mailbox.

If no one in your pharmacy can access the shared mailbox, your pharmacy team or the NHSmail owner will need to raise a ticket with the NHSmail helpdesk, following the below steps:

1. Refer to the Raising NHSmail technical issues and escalation factsheet
2. Use the factsheet to explain the issue that no one now on site can access the shared mailbox and that a new owner needs to be added
3. Provide the new owner’s name, contact number (must start ’07) and email address, if they already have an NHSmail user account, provide this information in the first instance

Any other users can be added in the same way at this time, or by the shared mailbox owner later.

Q. I have not received a password for my pharmacy’s shared mailbox; how do I activate the shared mailbox?
You do not need to activate a shared mailbox and you will not receive a password for a shared mailbox, because all authorised users of the shared mailbox access the mailbox via their personal NHSmail account.

Q. What if I forget my password, am unable to answer my security questions and do not have a mobile phone number which can be used as authentication to retrieve the password?
You must speak to the shared mailbox owner of your premises account and they will need to contact the helpdesk so that they can authenticate you and ask the helpdesk to reset your password. The national helpdesk will ask the shared mailbox owner to confirm the mobile phone number for the temporary password to be sent to. It is the responsibility of the shared mailbox owner to ensure local validation checks on individuals have been completed.

Q. How is NHSmail accessed when the pharmacy is being covered by a locum pharmacist? Are there arrangements for locum staff to have personal NHSmail accounts?
A pharmacy shared mailbox for a pharmacy premises can now have up to ten individual accounts connected as a standard (see FAQ immediately below) and therefore all of the staff members that work regularly at the premises can be provided with an individual account which ‘links’ to the pharmacy shared mailbox. Individual accounts can be obtained by pharmacists, counter assistants, dispensers, technicians or anyone else within the team. Ensuring that a number of people can access the pharmacy shared mailbox helps to make sure that even if there are unexpected absences in future, the pharmacy team will still be able to access the shared mailbox.

For those locum pharmacists working regularly at a pharmacy premises, the pharmacy contractor can determine whether to link or unlink certain locum pharmacists’ individual accounts to the pharmacy shared mailbox. There is a process that must be followed to link/unlink accounts to a premises shares mailbox, however,  this process may not be required where other members of the pharmacy team can already access the shared mailbox.

Locum pharmacists that do not have an individual NHSmail account, but feel they would benefit from having one, can request one. To do so, they will need to secure a sponsoring organisation (e.g. local Integrated Care System (ICS), hospital, community pharmacy), and potentially a written statement supporting for their request for an account.

Q. Do I need a password to use my NHSmail account? What is the password policy?
Yes, every staff member is required to have their own username and password to access NHSmail for both their personal and any shared mailbox they have been authorised to access. You need to ensure that your account remains active by logging into the NHSmail portal and change your password at least once every 365 days. Failure to do may result in the account being de-activated or removed from the service.

Following representation from Community Pharmacy England and the Community Pharmacy IT Group (CP ITG), NHS Digital introduced an improved NHSmail password policy. Under the new policy. NHSmail users’ passwords will be valid for 365 days instead of the previous 90-day expiry. The new policy also adopts some of the NCSC’s other password guidelines; new NHSmail passwords need to follow a strict set of criteria including the following:

• a minimum length of 10 characters without requiring a mix of character types;
• not matching your previous four passwords;
• not detected as a common password, e.g. password1234; and
• not detected as a breached password (a password used for an account that has previously been compromised).

Top tip: NCSC recommend that a strong and memorable password be created by choosing three random words, e.g. ‘planeyellowbread’.

‘Application accounts’ that can send automated messages (e.g. orders to GP practices, or notifications to patients about medicine collection) also require passwords to be updated. Please ensure that you login to the NHSmail portal and change passwords to keep the account active.

It is also recommended you check the contact information associated with the account is up-to-date – namely, the registered mobile number and alternative email address.

Q. How often do I need to log into my NHSmail account?
To ensure that your personal NHSmail account is not marked as inactive and removed from the NHSmail service, you need to log into your account at least once every 30 days.

Note: It is recommended that the account is accessed on a regular basis to ensure that all clinical referrals and urgent communications are received and processed in an appropriate and timely manner.

Q. Will shared mailboxes be permanently deleted?

No. The arrangements for shared pharmacy mailboxes are different from the arrangements for personal NHSmail mailboxes. The deletion policy applies to inactive personal NHSmail accounts only.

Further new FAQs about keeping your account active can be found at Community Pharmacy England’s NHSmail webpage.

Q. What activity keeps an account active?

Undertaking at least one of the following activities within each 30-day period will keep your NHSmail account active:

• Logging into the NHSmail portal;
• Logging into the O365 application;
• Using O365 applications (i.e. Outlook with cached credentials); or
• Sending an email using your personal NHSmail account.

Q. I received an SMS text message about my account being inactive?

The NHSmail team may issue SMS text reminder alerts to those with inactive personal NHSmail accounts. Note: the NHSmail team will never ask you to text or email your password or to say your password over the phone. If you are unsure about a message and whether it is genuine, send a copy of the full message to helpdesk@nhs.net. See also: advice on cyber security and email for more information.

Q. How to reinstate a deleted account?

Deleted mailboxes in Exchange Online can only be restored up to 30 days from the point of deletion.

Please email the NAS from the shared mailbox to authorise the reinstating of the deleted account by providing the following information:

• email address; and
• deleted account user’s mobile number.

If the account cannot be reinstated, an application will need to be made for the pharmacy team member to receive a new personal NHSmail account.

Q. What if I am going on long-term leave?

If pharmacy team members using NHSmail are going on long-term leave (e.g. maternity), they can ask their shared mailbox owner to mark their account as temporarily ‘disabled’. This will stop the account from being deleted for 18 months. When the relevant pharmacy team member returns to work, they can then ask for their account to be re-enabled.

Q. What if my team member is on maternity (or long-term leave), can I disable the account to prevent deletion?

The pharmacy shared mailbox owner should contact the helpdesk either from their personal NHSmail address or from the respective shared mailbox. In their email, they should include their NHSmail email address and the registered mobile number associated with the account for the team member whose account is to be disabled. Inclusion of an approximate return date for the staff member is not required, however, if the account is not re-enabled within 18 months, then the account cannot be re-enabled.

Q. Can I use NHSmail for the Outlook app or Windows Outlook if my device is very old?

If you use NHSmail on older Windows/other Outlook versions you may need to re-login because of security changes? Additionally, as always, very old versions (e.g. older versions of Windows without free support, and older devices with old operating systems) may not remain supported. You may still be able to access NHSmail via the Outlook web portal with your internet browser, or you can add NHSmail to Windows Outlook or the outlook app of a machine with a newer operating system. These measures are in place to protect the security of the NHSmail.

Q. If I email helpdesk@nhs.net how quickly will I get a response?
The NHSmail helpdesk will try to respond to your query as soon as possible. The Pharmacy service desk is available between 9am – 5pm Monday – Friday excluding bank holidays and can be contacted at helpdesk@nhs.net.

Outside of these hours, simple tasks like password resets can be performed by the NHSmail National Service Desk (0333 200 1133). More complex tasks, arising out of hours, can be logged by emailing helpdesk@nhs.net. These issues will then be dealt with by the NHSmail helpdesk when they are next available.

The following NHSmail one-pages escalation guide explains more.

Q. Why is a mobile phone number needed to set up my account? How will the phone number be used?
A mobile phone number must be provided when applying for an NHSmail account as temporary passwords will be sent via a text message to the number provided. Providing a mobile phone number also supports users with resetting their password. When you log in to your account for the first time you are asked to accept the Acceptable Use Policy (AUP). At this stage you will also be asked to set up security questions. You will be required to answer these questions if you are locked out of your account or have forgotten your password so that you can perform a self-service password reset. If you require a password reset and are unable to answer your security questions (or have not set these up) the helpdesk will use the mobile phone number that you provide to authenticate you.

A change was made during summer 2019 so that all existing NHSmail users connected to the pharmacy directory ‘container’, and any subsequent new NHSmail users connected to the pharmacy directory, now have their mobile number automatically hidden from the NHS Directory . In the past, many community pharmacy NHSmail users reported not having access to a work mobile phone, which meant that personal mobile phone numbers were inappropriately listed.

You can choose to unhide your mobile number so that it appears in the NHS Directory by following the How to hide / unhide your mobile phone number from the NHS Directory guidance (NHSmail support site guidance).

Note: The NHSmail helpdesk will continue to have access to an NHSmail user’s mobile phone number, regardless of whether it is hidden in the NHS Directory or not. This access is required for authenticating a user for password resets, account lockouts and for contacting users who become inactive on the NHSmail platform.

The NHS Directory can only be accessed by legitimate users of NHSmail

Q. How can I unhide my mobile number from the NHS Directory?
The mobile number that you entered during the registration process will be hidden from the NHS Directory by default but may be visible to the NHSmail helpdesk. You can choose to unhide your mobile number from the NHS Directory by following the How to unhide / hide your mobile phone number from the NHS Directory guidance (NHSmail support site guidance). The NHS Directory can only be accessed by legitimate users of NHSmail.

Q. I am a shared mailbox owner, what is the mobile phone number I provided used for?
Shared mailbox owners are required to supply a mobile phone number that they can access in order to be the primary point of contact for the national helpdesk in the event that another staff member in the pharmacy forgets their password and is unable to answer their security questions and does not have a mobile phone number listed.

Q. What if I cannot take my mobile phone to work?
If you are unable to take your mobile phone to work and are therefore unable to activate your account from a work computer you can log into your account for the first time from another computer, e.g. at home. You will receive an email to your personal email address which you supplied when registering containing your new email address and instructions on how to log into your account. If you do not have a home computer or internet access, you can make a note of your password and set up your account when you are at work. However, it is recommended that you have your mobile phone on you when signing into your account for the first time as the password will contain a mix of different characters and upper and lower case letters.

Q. What to do if you are moving to another community pharmacy or leaving pharmacy altogether?
If you are leaving your pharmacy you will need to notify the shared mailbox owner who will remove your NHSmail account from the shared mailbox for the pharmacy that you are leaving. Your NHSmail account can be added to any new community pharmacy that you join by contacting the shared mailbox owner for that site. If you are the shared mailbox owner you will need to contact the national helpdesk desk at helpdesk@nhs.net or call 0333 200 1133 and ask for your permissions to be removed from the shared mailbox and advise who should now be added as the shared mailbox owner.

If you are leaving the pharmacy sector or not taking up a new role at another community pharmacy, please contact the pharmacy national helpdesk at helpdesk@nhs.net who will mark your account as a ‘leaver’. Your account will be permanently deleted after 30 days.

Pharmacy team members that transfer from a community pharmacy to clinical pharmacy role with an NHS organisation can transfer their NHSmail account to their new role by asking the NHSmail Local Administrator in their new organisation to mark their account as a ‘joiner’. This must be done within 30 days of the account being marked as a ‘leaver’ to ensure the account is not deleted.

Note: NHSmail accounts that are marked as ‘leavers’ are permanently deleted after 30 days if no new organisation is identified. Additionally, NHSmail accounts that are not used for 30 days are marked inactive and will be deleted after a further 30 days, and permanently deleted after a further 30 days without ‘restoration’.

Q. What do I do if a new staff member is joining the community pharmacy and requires an NHSmail account to be created/linked/unlinked? (Or what to do if you require additional accounts beyond the standard ten accounts linked?)

If you are joining a community pharmacy and already have an NHSmail account, you will need to ask the shared mailbox owner to link your account to the premises shared mailbox. If required, a technical query can be made for assistance.

If the new staff member does not have a personal account already, and the pharmacy has less than 10 user accounts, the shared mailbox owner will need to raise a query with the pharmacy national helpdesk from their shared NHSmail to helpdesk@nhs.net to ask for the personal account to be created. The request will need to include: the pharmacy team members complete name, their alternate email address and their mobile phone number.

The new staff member will need to provide the shared mailbox owner with their mobile phone number as the password will be sent to this via a text message.

If your pharmacy already has 10 user personal accounts created, the shared mailbox owner will need to email the regional NHS England team, stating the reasons why more than 10 accounts are required to be connected to the shared mailbox, and asking them to approve the creation of an additional account . If the additional request is approved, the regional team will need to email the pharmacy national helpdesk at helpdesk@nhs.net stating that your additional account has been approved and asking for the account to be created and linked. Again, the new staff member will need to provide their personal mobile phone number as their password will be sent to them via a text message.

The new staff member should ensure their personal account is linked to the shared account after their personal account has been created. Either the NHSmail pharmacy owner, or the NHSmail helpdesk should be able to help with this.

When pharmacy staff leave a community pharmacy they can also be unlinked in the same way.

For IT considerations refer to: Community Pharmacy England’s checklist: Change of pharmacy circumstance guide: ODS codes and planning required should your ODS code change. Regarding NHSmail:

Q. What to do with NHSmail for consolidations?

When a community pharmacy consolidation occurs, the current shared mailbox owner of the pharmacy ‘closing’ into another should take steps to transfer ownership to the new owner by sending an email from the shared mailbox to the national administration service, requesting that the appropriate action be taken. For any current community pharmacy staff members who have an NHSmail user account linked to the shared mailbox and are ceasing to be employed at the pharmacy, please send an email from the shared mailbox to the national administration service requesting for these users to be removed.

Note: Please ensure that there is a staff member working at the community pharmacy who has an NHSmail account linked to the shared mailbox.

For IT considerations refer to: Community Pharmacy England’s checklist: Change of pharmacy circumstance guide: ODS codes and planning required should your ODS code change.

Q. What is the process in the case of a pharmacy change (e.g. ODS/ownership/location change)?

The IT/ODS change checklist covers this topic and more detailed information is set out below.

1. If your ODS code or address change, you should contact the NHSmail helpdesk (helpdesk@nhs.net) to ask them to adjust your NHSmail premises shared account email address as needed. Your new email address might include the new ODS code / address if there is one. Your old email address may be retired and/or may redirect to the appropriate account. If any pharmacy staff members who have a personal NHSmail account which has access to the premises shared account are ceasing to be employed at the pharmacy, please contact NHSmail Admin to request their removal from the shared mailbox and to link new staff as needed. Make sure that you still have staff members with personal NHSmail accounts which can access the premises shared account. During ownership changes the outgoing owner may support transfer of an older mailbox to ensure continuity of a mailbox – e.g. so there is not delay/disruption of emails relating to patient referrals communicated to older shared addresses. An outgoing owner may make requests to NHSmail. The incoming owner may need to make arrangements with the outgoing owner prior to the change date. The outgoing and incoming owner may also need to make sure that the appropriate arrangements are in place, for example, if there is a transfer of the mailbox that relevant emails are deleted if needed – ensuring patient expectations continue to be met. If required, all emails may be deleted, or a fresh account may be set-up. Both the outgoing and incoming owner will need to complete the Data Security and Protection Toolkit once each Toolkit annual period.
2. After the change: Check that the adjustments have been made by sending a test email to your account, and then checking that you can login and view the email [you could check the right staff are linked and that shared mailbox and the individual accounts work as expected]. If the incoming owner was unable to finalise arrangements, there is a chance that a new shared mailbox may be required. Note that the pharmacy might not appear by default within the pharmacy shared mailbox registration portal because this portal typically includes the list of pharmacies which have not had a shared mailbox. A ticket to helpdesk@nhs.net may support the pharmacy being added to this portal list, if required.

The use of MS Teams is now available for pharmacy team members.

The creation of a ‘Team’ is now available for pharmacy. Related FAQs:

Q. Should the request be accepted via the shared mailbox only ?
Yes

Q. What information must our pharmacy provide during our request for creation of a new Teams Group for our pharmacy?

• An email from the shared mailbox
• Confirmation of the Team name (this should have some association to the pharmacy, e.g. if Joe Blogg’s Pharmacy had requested a team name of ‘Pharmacy’ this would not be accepted, but ‘Joe Blogg’s Pharmacy team’ may be accepted).
• Confirmation of nhs.net account to be made the owner of the Team.

Q. Can one shared mailbox request for more than one Teams group ?
Yes

Q. What is People Finder
People Finder (sometimes referred to as the ‘NHS Directory’) is an online directory of NHSmail mailboxes – personal and shared accounts. It can be used by NHSmail users to identify contact information.

Phone numbers may also be listed against individuals and organisations.