Evaluation of the NMS

Published on: 10th July 2013 | Updated on: 15th March 2022

This page contains information on the Government-funded evaluation of the New Medicine Service (NMS) and other research and evaluations related to the service.

Evaluation of the service

Following the publication by the Department of Health (DH) of an Invitation To Tender (ITT) in respect of evaluating the New Medicine Service (NMS), a team led by The University of Nottingham in collaboration with University College London and Warwick Business School won the contract to undertake the evaluation.

The final report of the NMS evaluation was published on 14th August 2014 and can be downloaded from the NMS evaluation website.

PharmOutcomes data

Evidence taken from the PharmOutcomes platform has proven the impact the NMS is having on medicines adherence and in doing so provided key evidence to be used to help persuade the Government and DH of the value in commissioning it beyond April 2013.

An analysis was carried out by Gary Warner, chair of Community Pharmacy England’s service development subcommittee, on PharmOutcomes data covering NMS interventions provided to more than 224,000 patients between 1st October 2011 and 30th September 2012.

The analysis found that 31.9% of non-adherent patients became adherent to 31.5% of their medicines after the NMS intervention. It also showed that pharmacists gave 366,702 pieces of healthy living advice to patients while they provided the service.

Other key findings from the analysis included that:

  • 99.6% of NMS patients were recruited directly by pharmacies, with the remainder referred by GP practices. In some areas the GP referral levels were much higher;
  • 54.4% of NMS interventions were provided for patients prescribed medicines for hypertension, with 26.4% asthma/COPD, 11.3% diabetes and 7.9% anticoagulants/antiplatelet medicines;
  • patients very rarely withdrew their consent to receive the service at the intervention stage; and
  • patients on asthma and COPD medicines had the lowest incidence of side-effects, but those side-effects caused non-adherence at nearly twice the rate than in the other disease states.

Summary report on the PharmOutcomes NMS data (Nov 2012)

Full report on the PharmOutcomes NMS data (Nov 2012)

Errata notice

Research related to the service

Patients’ problems with new medication for chronic conditions (Qual Saf Health Care)

Patient-centred advice is effective in improving adherence to medicines (Pharm World Sci)

The cost effectiveness of a telephone-based pharmacy advisory service to improve adherence to newly prescribed medicines (Pharm World Sci)

Supporting adherence for people starting a new medication for a long-term condition through community pharmacies: a pragmatic randomised controlled trial of the New Medicine Service (BMJ Quality & Safety)

Cost Effectiveness of Support for People Starting a New Medication for a Long-Term Condition Through Community Pharmacies: An Economic Evaluation of the New Medicine Service (NMS) Compared with Normal Practice (PharmacoEconomics)

Examination of England’s New Medicine Service (NMS) of complex health care interventions in community pharmacy (Research in Social and Administrative Pharmacy)

‘I expected just to walk in, get my tablets and then walk out’: on framing new community pharmacy services in the English healthcare system (Sociology of Health & Illness)


Return to the NMS hub page

For more information on this topic please email comms.team@cpe.org.uk

Latest National Pharmacy Services news

View more National Pharmacy Services newsSee all