Getting the most out of NHSmail

We’re sharing tips to help pharmacy team members make the most out of NHSmail.

Pharmacy owners must ensure:

• Staff have access to the pharmacy’s shared NHSmail mailbox and can send/receive emails from it.
• At least two staff members at the pharmacy premises have live personal NHSmail accounts linked to the shared mailbox.

Top tips

• Keep it active: Use your NHSmail account at least once every 30 days to keep it active.
• Regularly check: Ensure the pharmacy has a premises-specific NHSmail account accessible by staff, with at least two linked personal NHSmail accounts.
• Use Microsoft Teams: for efficient collaboration through audio, text, and video communication.

Benefits

The benefits include:

• People Finder Tool: Utilise the People Finder tool to easily collaborate with local colleagues within health and care.
• Exclusive NHSmail access: Gain access to tools and resources only available to NHSmail users.
• Quicker sign–up for NHS tools: NHSmail can also speed up registration processes e.g. for NHS Service Finder.
• Reminders: Stay updated with reminders from Community Pharmacy England and NHS organisations.

Escalation

For technical issues and escalation, refer to the Raising NHSmail technical issues and escalation factsheet.

FAQs

Find FAQs on our website at NHSmail FAQs and support.nhs.net.