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Going paperless (IT)

The NHS previously set out a public ambition to go paperless, which aims to eventually eliminate paper at the point of care and support digital evolution. Whilst the target dates for a paperless NHS have previously been extended, the ambition [...]

Published on: 6th April 2021 | Updated on: 17th March 2023

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Disallowed Items

This page explains what disallowed items are and the reasons why certain items may be disallowed by the NHS Business Services Authority (NHSBSA). It also highlights the checks that can be made during the dispensing process to try and minimise [...]

Published on: 8th February 2021 | Updated on: 6th October 2023

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CPCS – Resources for pharmacy teams

This page contains links to a range of support materials to support contractors and their teams with the provision of the CPCS. Resources within the service specification and toolkit The CPCS service specification contains three forms within its annexes; standalone [...]

Published on: 30th October 2020 | Updated on: 1st August 2023

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Price Concessions

What is a price concession? When community pharmacies cannot source a drug at or below the reimbursement price as set out in the Drug Tariff, the Department of Health and Social Care (DHSC) can introduce a price concession at the [...]

Published on: 28th February 2020 | Updated on: 1st May 2024

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Community Pharmacy: Information for GPs

This page set out information and resources on communities pharmacies that have been written for GPs and their teams. The resources will help you to understand the services that community pharmacies offer to patients and how they may be able [...]

Published on: 9th October 2019 | Updated on: 30th March 2022

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Serious Shortage Protocols (SSPs)

SSPs are a potential way to help pharmacies to manage any serious shortages of medicines that may occur, without needing to refer patients back to prescribers. It is important to note that although legislation permits the issuing of SSPs from [...]

Published on: 3rd October 2019 | Updated on: 3rd May 2024

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Shared Care Records (ShCR)

Shared Care Records (otherwise known as ‘ShCR’, ‘Local health and shared care records’, ‘LHCRs’ or simply ‘records’) are patients’ electronic health records. ShCRs include information from various care settings e.g. GP practice and secondary care. The majority of English patients [...]

Published on: 18th July 2019 | Updated on: 17th October 2023

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NHS App

Patients across England can now login to their NHS account using the NHS App or by logging in at the NHS website. The NHS account will allow patients to order repeat prescriptions, check their patient record or book and manage [...]

Published on: 8th October 2018 | Updated on: 16th November 2023

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Community Pharmacy Digital Group (CPDG)

The Community Pharmacy Digital Group (CPDG) helps inform Community Pharmacy IT Group’s (CP ITG) work with others. The email discussion forum is a place for pharmacy staff, and Local Pharmaceutical Committee (LPC) members to share ideas about digital pharmacy matters [...]

Published on: 20th February 2018 | Updated on: 14th November 2022

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Community pharmacy IT (a-z index)

Community Pharmacy England webpages and sub-sections from within the  Community pharmacy IT hub are listed below by a-z:   Access control methods e.g. passwords  Antivirus Apps Apps: Features of higher quality health apps and how to give app feedback  Apps [...]

Published on: 2nd February 2017 | Updated on: 19th October 2023

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Apps

Apps are software applications, usually designed to run on smartphones, tablet devices or computers. Some apps link with NHS Patient Facing Services (PFS & app offerings).   Return to the Pharmacy IT hub; Patient facing tools, apps and services or [...]

Published on: 27th January 2017 | Updated on: 16th November 2023

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Summary Care Record (SCR)

The NHS Summary Care Record (SCR) is an electronic summary of key clinical information (including medicines, allergies and adverse reactions) about a patient, sourced from the GP record. It is used by authorised healthcare professionals to support their care and [...]

Published on: 10th May 2016 | Updated on: 2nd May 2024

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Using EPS identifiers (e.g. to look-up prescriptions)

Prescribing and pharmacy systems send and receive EPS messages via the central NHS Spine. Prescription information is linked with a patient’s NHS Number and medicines, but also various unique identifiers link the prescription with electronic dispensing and endorsement messages. These [...]

Published on: 7th March 2016 | Updated on: 28th March 2022

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Flu Vaccination – FAQs

This page contains the answers to Frequently Asked Questions (FAQs) on the Flu Vaccination Service. Click on a heading below for more information. Return to the flu vaccination hub page

Published on: 23rd July 2015 | Updated on: 7th August 2023

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Locating a missing EPS prescription

See below for steps which can be taken when you cannot locate an EPS prescription: 1 Perform a download of any outstanding prescriptions (using your pharmacy system user guide) 2 The prescription may download onto your system. If so prepare [...]

Published on: 16th July 2015 | Updated on: 15th March 2022