Safelisting (IT)

Community pharmacies do not automatically have access to all websites hosted on the NHS private NWW network. Some NHS systems and local shared care record platforms may use NWW services.

If you need access to an NWW-hosted website or system:

• Contact your IT system supplier or connectivity provider;
• Provide details of the website or service you need to access; and
• Ask them to check whether safelisting or additional permissions are required.

In some cases, your connectivity provider may need further authorisation before access can be enabled.

If you need support, contact da@cpe.org.uk. We can provide information to help you discuss access requirements with your IT providers.

Pharmacy teams sometimes need access to websites that require safelisting by:

• Your local IT support provider;
• Your pharmacy owner’s central IT team;
• Your IT system supplier; or
• A connectivity provider.

Case study: Community Pharmacy IT Group website list

Community Pharmacy IT Group (CP ITG) has previously worked with pharmacy stakeholders to identify websites and systems commonly used by pharmacy teams at the time.

Example website and system list used by pharmacy teams (PDF)

This resource may help pharmacy owners, IT teams and suppliers identify websites that may need to be accessible from pharmacy systems.

Contact da@cpe.org.uk if you’d like to support an updated edition.

Shared Care Records

For information about shared care records and pharmacy access, see:

Shared Care Records

Reporting IT issues

If you are experiencing access problems, see:

Report an IT issue

See also:

• Health and Social Care Network (HSCN) and connectivity providers; and
• Technology, infrastructure and workflows.