Completing your FP34C submission document and dispatching your prescription bundle

DO

• Populate the FP34C claim form on the Manage Your Service (MYS) portal.
• Declare the combined total of paper and electronic prescriptions and items being submitted to the NHS Business Services Authority (NHSBSA) for reimbursement.
• Double check your total numbers of forms and items (including EPS (do not use tokens to calculate EPS figures)) are correct before recording them on your FP34C. PMR systems can generate reports showing the correct number of EPS and paper items to include on the FP34C.
• For paper prescriptions, the figures should relate to the total number of forms and items that are physically included in the prescription bundle (including returns).
• For electronic prescriptions, the figures should relate to the total number of electronic forms (not tokens) and items that have been dispensed and submitted in the month being claimed to NHSBSA via an electronic claim message before the end of the 5th day of the following month – Claiming for EPS prescriptions on time factsheet
• Declare all your MURs, AURs and NMS for that month.
• Declare number of FP57 refunds.
• Declare any referred back prescription forms and items being resubmitted  in the relevant boxes on the digital MYS submission form. Please note only the number of items returned for clarification where payment has been delayed should be declared on the digital MYS submission form. This is because payment will already have been received for any other items on the returned forms
• Submit your completed FP34C claim form on the Manage Your Service (MYS) portal and dispatch your bundle alongside your Account Identifier Document no later than the 5th day of the following month in which the supply to secure early advance payment.

Community Pharmacy England Top-Tips

• Ensure declarations are accurate.
• When calculating the total forms/items to be submitted, double-check that your cumulative item and form totals have been calculated correctly. It may help to calculate the forms/items ratio for each day.
• For both paper and electronic prescriptions, the number of items declared should take into consideration any additional fees due (e.g. if an HRT product attracts 3 fees, it should be counted as 3 items).
• Carefully check the number of fees claimed on MDA instalment forms (see cpe.org.uk/mda to find out more).
• Save your submission confirmation from MYS for your records.

DO NOT

• Do not include the number of ETP Tokens or the number of RA forms in your form/items declaration. These are not used for payment.
• Do not include items on re-submitted forms which are not being queried in your totals. This is because payment will already have been received for all other items on returned copies of prescriptions.
• Do not print and despatch a paper copy of your completed FP34C declaration with your bundle. NHSBSA will post out a paper Account Identifier Document (along with the red separators and pharmacy address labels each month) which should be placed alongside the paper prescription bundle before it is dispatched. This will allow the NHSBSA to easily identify the pharmacy that has submitted the prescription bundle.
• Do not include electronic prescriptions if the claim message was submitted after the end of the 5th day of the following month – Claiming for EPS prescriptions on time factsheet.