Annual workforce survey
Published on: 7th September 2022 | Updated on: 10th October 2025
Since 2022, it has been a Terms of Service requirement for pharmacy owners to complete an annual NHS England community pharmacy workforce survey.
The data from the survey is intended to provide the NHS, policymakers and other stakeholders with a picture of the current workforce to:
- understand capacity and challenges;
- guide workforce planning; and
- inform education and training decisions.
Workforce challenges are currently adversely impacting most sectors of the UK economy, but they have been particularly acutely felt within community pharmacy with serious consequences for pharmacy owners.
We have called for improved workforce planning to be undertaken by the Government and NHS; they have committed to do this in their NHS Long Term Workforce Plan. However, for this to happen, high quality workforce data for community pharmacy needs to be available.
For this reason, we agreed with the Department of Health and Social Care (DHSC) and NHS England that from 2022 it would become a Terms of Service requirement for pharmacy owners to complete an annual NHS England community pharmacy workforce survey, which will provide a full picture of the community pharmacy workforce.
Regulations were laid in Parliament which made this a requirement of the Terms of Service from 1st October 2022.
At the same time, we agreed with DHSC and NHS England that the requirement to undertake an annual patient satisfaction survey would be removed from the Terms of Service from 1st October 2022, so the workforce survey didn’t create an additional burden for hard-pressed pharmacy owners.
The survey was first undertaken in 2017 and it has been repeated annually since 2021.
The 2025 survey opened on Monday 22nd September 2025 and it will close at 11.59pm on Friday 21st November 2025.
The 2025 survey contains the same questions as the 2024 survey, focusing on the number of staff, the number of full-time equivalents (FTE) and any vacancies in each of ten staff categories employed in community pharmacy.
The data will be collected via an online survey which can be accessed via a unique link that the NHSBSA will email to pharmacies or pharmacies can also access the survey by logging into the Manage Your Service (MYS) portal.
All pharmacies are expected to complete the survey via the online portal in 2025 unless the head office for multiple pharmacy groups has an alternative agreement.
The NHSBSA sent emails to pharmacies asking them to complete the online survey on 22nd September and reminder emails will follow in due course, where the survey has not been completed.
Where the head office of a multiple has an agreement that they will supply the 2025 data centrally, the NHSBSA email explains this and that there is no need for the pharmacy to submit the data. For branches of multiple pharmacy groups, contact your head office if you’re unsure if you need to complete the survey.
Read NHS England’s guidance notes on the survey
Read NHS England’s Frequently Asked Questions on the survey
If you need any help with the survey, you can contact the NHSBSA:
- email: pharmacysupport@nhsbsa.nhs.uk
- phone: 0300 330 1295
The 2024 Community Pharmacy Workforce Survey was open for completion from 16th October 2024 to midnight 11th December 2024.
The 2024 survey maintained a consistent approach to the 2023 and previous surveys, focusing on the number of staff, the number of full-time equivalents (FTE) and any vacancies in each of ten staff categories employed in community pharmacy.
One new question was added that asked about members of the pharmacy team who have trained as pharmacy technicians but are not registered with the General Pharmaceutical Council. The question previously posed on the ease of filling vacancies was removed.
To understand the make-up of the community pharmacy workforce, optional questions regarding four protected characteristics (age, sex, ethnicity, disability) were also included in the survey. Although these questions are optional, collating this information is important and pharmacy owners were encouraged to submit this data where it was available.
You can see the questions that were asked in the online survey in the 2024 survey crib sheet.
As with previous surveys, the data was collected through two different methods:
The NHSBSA sent emails to pharmacies asking them to complete the online survey.
Visit the survey page on the NHS England website
Read the FAQs on the NHS England website
Data from the survey is available on the data.gov.uk website.
The 2023 survey was very similar to the previous surveys, with questions about the number and full-time equivalent (FTE) number of ten different types of staff (including pharmacists, trainee pharmacists, pharmacy technicians, dispensing assistants, medicines counter assistants and delivery drivers). The survey also asked about any trainees in the pharmacy.
The survey was developed by NHS England’s Workforce, Training and Education (WT&E) directorate (formerly Health Education England (HEE)) in partnership with NECS. They worked closely on development of the survey with Community Pharmacy England, AIM, CCA and NPA.
The data was collected through two different methods:
- an online survey; and
- data collection at head office level (for those multiple pharmacy groups which selected this approach) through an Excel template. When completed the spreadsheet should have been emailed to: necsu.reteam@nhs.net
The 2023 survey intended to develop and strengthen the information on the community pharmacy workforce. The data will support decisions on where the community pharmacy workforce can contribute to supporting clinical service expansion and ensure that education reforms for both pharmacists and pharmacy technicians enable patients to receive more services from their community pharmacies.
Data from the 2023 survey is available on the data.go.uk website.
Read the NHS England key findings presentation
As with the data from the last survey, NHS England anonymised and aggregated results at Integrated Care System (ICS) level. NHS England and NECS followed clear information governance processes which keep the data anonymised and ensure that participating pharmacies and individuals within the pharmacies are not identifiable.
This survey was very similar to the previous two surveys (undertaken in 2017 and 2021), with questions about the number and full-time equivalent (FTE) number of ten different types of staff (including pharmacists, trainee pharmacists, pharmacy technicians, dispensing assistants, medicines counter assistants and delivery drivers). The survey also asked about any trainees in the pharmacy.
The survey was developed by HEE in partnership with NHS England. They worked closely on development of the survey with Community Pharmacy England, AIM, CCA and NPA.
Research and evaluation specialists, ICF, conducted the survey. ICF collected the data on behalf of HEE, on a secure server, in accordance with information governance policy.
The data was collected through two different methods:
- an online survey; and
- data collection at head office level through an Excel template.
The results of the 2022 Community Pharmacy Workforce Survey were published by NHS England on 3rd August 2023.
The data will also help NHS England and stakeholders to make the case for future investment in education and training for the sector.
The results provide a snapshot of the community pharmacy workforce in autumn 2022, when 95% of pharmacy owners submitted information on their workforce.
The key findings include:
- The reported numbers for the total workforce (Full-Time Equivalents (FTE)) have reduced 6% in total (from 2021).
- The overall number of pharmacists remains almost constant (compared to 2021 data), but FTE figures indicate a decline in employed pharmacists (15%) and an expansion in use of locum pharmacists (26%).
- The number of pharmacy technicians indicates a reduction (compared to 2021 data).
- For all roles, there is an increase in the vacancy rate; 20% for pharmacy technicians, 16% for pharmacists and 9% for dispensing assistants.
- There is a 37% increase in the reported number of Independent Prescribers, up by 422.
NHS England say the data is also informing their ongoing review of the Additional Roles Reimbursement Scheme (ARRS).
Read the NHS England key findings presentation
Access the survey data on data.gov.uk
Read Community Pharmacy England’s response to the results
The Community Pharmacy Workforce Development Group undertook a detailed analysis of the survey data:
Community Pharmacy Workforce Development Group analysis of the 2022 survey
For more information on this topic please email services.team@cpe.org.uk
